Senior Support AnalystProvide support for all systems currently used by employees of the company in a timely manner, including SUS, SAP, SWMS, EXE, IDS, Outlook, ESYSCO, SYSCO Access, Hardware, Network IssuesLog 2nd level support tickets via Remedy applicationInvolved in running major incidentsAssist in developing procedures for end users to make their jobs easier and more efficientProvide after hours on call supportProvide support for all e-mail requests for associates within the companyCreate support documentationAssist in developing procedures for end users to make their jobs easier and more efficientTrain new Customer Support employees on all systems supported by the companyIRT DeveloperMake changes to current software for improved procedures. Included programming in RPG on AS400Test software changes for other Developers prior to implementation on AS400Helpdesk AnalystProvide support for all systems currently used by employees of the company in a timely manner; EXE, IDS, Outlook, ESYSCO, SYSCO Access, Hardware, Network IssuesTest software changes prior to implementation on AS400.Assist in developing procedures for end users to make their jobs easier and more efficientProvide after hours on call supportProvide support for all e-mail requests for users within the companyInformation Center Analyst / Computer Resource SpecialistProvided support for users at the branch level for EXE, PC and IMS systemsAssisted in the planning and implementation of IDS at the branch5 years as Information Center Analyst/SERCANET Administrator – Worked on company projects, Y2K project, support for remote order entry system, back-up for SERCANET Coordinator2 years as Jr. Information Center Analyst – Adhoc reporting, learning RPG, running reports, creating/running queries, assisting users2 years as night operator – invoicing, driver reports, dayend processing

Make changes to current software for improved procedures. Included programming in RPG on AS400Test software changes for other Developers prior to implementation on AS400