• Working with key stakeholders to define requirements and deliver milestones for new services • Project planning and tracking: Creating key milestones and performance indicators • Financial management: Budgeting & Forecasting, obtaining funding from sponsors on Projects as well as Invoicing completed milestones and/or other billable work. Manage the accounts receivable and follow-up on outstanding deposits for projects I run.• Assisting in debt collecting. • Providing high level project reports to Stakeholders, Working Groups, Executive Committees and PMO • Delivering objectives to strict budget, deadline and service level agreements • Maintaining project milestones and tasks on our online platform - Easy Projects• Plan, control and execute multiple concurrent projects.• Maintaining and delivery of Compliance Legislation from a third-party vendor.• Manage all aspects of the day-to-day planning of team members to maintain a distributed workload. • Successfully manage relevant stakeholders (internal and external) to ensure completion of project tasks within planned timescales and budgets.• Flagging potential issues/risks for management.• Detailed Knowledge of computer software programs such as Microsoft Office, Word, Excel• Working and Testing different aspects of our own in-house Software program

● First Line of Contact for day to day Client Queries● Client Liaison and Client Management● Managing of Escalations of day to day Client Queries and Bugs ● General Troubleshooting ● Software Testing - Testing New Software Releases - Testing Bug Fixes● Managing Local FTP Site and Services● CRM Administrator● Salesforce Administrator● Quality Assurance● RMT● SQL - Restoring of Client Databases - Running of SQL Scripts● IIS● Cura Software - Assessor - Surveys - Assessor Web Client - Reporting - Methodologies● VPN - Setting up and Managing Client VPN’s ● SalesForce - Day to day Reporting - Creation of User Accounts - Call Logging and Escalation of Client Queries - Data Quality Assurance with SalesForce

1st Line Support Consultant● First line of contact for all applications and problems● All Active Directory Functions: Resetting of passwords, unlocking user accounts, extending user accounts● Remote desktop support to user’s pc’s using VNC viewer● Monitor all server issues on IP monitor and check all Telkom line problems on IP monitor● All Lotus Notes Problems● All JDE Problems: Log in problems - Enabling user’s accounts, resetting of user passwords● Create users Fax numbers, and checking if users have fax numbers, fax to email● Logging and closing of calls on Remedy

● Creation and maintenance of user accounts, ensuring their functionality within the Vodacom domain using Active Directory and NetIQ on a Win2k environment. ● Availability of user’s mailing services administered from Exchange 2k on a Win2k platform.● The creation, troubleshooting and maintenance of user email/fax accounts within Right Fax severs routing to Outlook client.● Restoration of corrupted or lost data from the respective file servers.● Offsite prep and shipping of backup media.● Ensuring the availability of continuity on the print servers.● Managing, and allocation of IP addresses on DNS servers.● The control of access to Internet sites on the Proxy servers.● Implementation of Vodacom security policies on file and print servers.● The creation troubleshooting and maintenance of MIS accounts.● Ensuring health checks and downloading antivirus updates on the campus.● Administration of the SMS server and client.● General support and troubleshooting