Angela Marcus
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Angela Marcus Email & Phone Number

Consumer Advocacy Analyst | Customer Service Expert
Location: Herriman, Utah, United States 5 work roles
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Role
Consumer Advocacy Analyst | Customer Service Expert
Location
Herriman, Utah, United States

Who is Angela Marcus? Overview

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Angela Marcus is listed as Consumer Advocacy Analyst | Customer Service Expert based in Herriman, Utah, United States. AeroLeads shows a matched LinkedIn profile for Angela Marcus.

Angela Marcus previously worked as Stay-at-Home Mom at Self-Employed and Comsumer Advocacy Analyst at Lendingclub.

Profile bio

About Angela Marcus

I am looking for a career path that will utilize all of my unique skills as well as provide a pathway to empathize professional enthusiasm, and creativity.I have held positions that are vital to making critical decisions, I work well under pressure. I am a multi-tasker. I am a detail oriented person, a hard worker, and a creative thinker. I’m an innovative thinker, well spoken, and passionate about what I do. I think outside of the box, and am committed to my work. I have over 10 years working in the financial industry taking on numerous roles. I have 3 years experience in Consumer Advocacy Analyst; I have a passion for the analytical financial advocacy role within the bank. With a professional backdrop in Consumer Advocacy Analyst and customer service, my role at LendingClub harnessed my abilities in multi-tasking. With my professional background within American Express and American Express National Bank, I was mentoring new hires to elevate team performance. Our organization consistently met and surpassed service level agreements, setting new benchmarks for deceased account processing and regulatory adherence.I have worked both remotely prior to Covid-19 and work well alone as well as a team player. I have participated in training new hires and sharing my best practices within the companies I’ve worked for Outside of working I am a mother who enjoys spending time with my children. I’m a passionate skier (it’s a family hobby, and it is incredibly fun.)In my spare time I enjoy reading, spending time with my friends and family. I have a love for the he outdoors, and what better place to live than Utah!

5 roles

Angela Marcus work experience

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Stay-At-Home Mom

Self-Employed

Herriman, Utah, United States

I took the last year and a half off to be a stay at home to my two small children. I am ready to head back into the workforce and excited to do so.!

Jun 2023 - Sep 2024

Comsumer Advocacy Analyst

Aug 2021 - Jun 2023

Customer Service Representative

Sandy, Utah, United States

Developed uniform case documentation and launched notes project with team.Adhere to compliance and regulatory guidelines with 97 percent accuracy.Process Death Certificates, place account restrictions, and distribute pay outs to designated beneficiaries.Approve or decline any documents received by account owners and/or third parties.Exceeding the service.

Aug 2018 - Jul 2021

Customer Service Representative

Cottonwood Heights, Utah, United States

Help customers who were experiencing hardship or need assistance with their monthly installments.Notate, work effectively, manage customer accounts. Utilized different forms of communication via chat, email, ingoing and out going phone calls to assist customers.Work on a team to help create more revenue for the company by supporting and taking escalated.

Oct 2017 - Jan 2018

Customer Care Representative

Sandy, Utah, United States

Reviewed, empathized, and solved complex time-sensitive issues while exceeding Shareholder expectations.Motivated colleagues to meet individual and team goals and drive business growth by engagement in new hire trainings to share my best practices.Processed and followed up on special requests, displayed in-depth product knowledge.Provided solutions for.

Jun 2012 - Oct 2017
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What is Angela Marcus's role at their current company?

Angela Marcus is listed as Consumer Advocacy Analyst | Customer Service Expert.

Where is Angela Marcus based?

Angela Marcus is based in Herriman, Utah, United States.

What companies has Angela Marcus worked for?

Angela Marcus has worked for Self-Employed, Lendingclub, American Express, and Sofi.

How can I contact Angela Marcus?

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