Angela Mcintyre Email and Phone Number

Leading teams of exceptional Delivery Professionals to empower clients on their digital transformation journey through a series of high value projects, programs and solutions across the Microsoft stack.

Lantern is a new brand, consisting of 3 award-winning Microsoft partners: Marquam, Artis Consulting and DevFacto Technologies. As a Key Accounts Manager, I am enabling digital transformation by working with my clients in a trusted advisor role.Primary responsibilities include:-Guiding Clients to Greater Digital Transformation Capabilities to Solve Business Challenges-Partnering with Microsoft Account Teams to Collaborate on Behalf of Client Needs-Managing Overall Client Relationships-Managing Commercial Contracts, Invoices, Statements of Work, Forecasts-Planning Local Events

As a Client Success Director, I provided account management and delivery oversight for our key clients, leveraging the Microsoft platform for digital transformation.Primary responsibilities included:-Managing Client Relationships, Contracts, Invoices, Statements of Work, Forecasts-As Trusted Advisor, Guiding Clients to Greater Digital Transformation Capabilities-Partnering with Microsoft Account Teams to Collaborate on Behalf of Client Needs-Ensuring Delivery Excellence, Scheduling Resources, Providing Program Mgmt Oversight-Planning Local Events

As an Azure CSM, I proactively managed portfolio of Azure customers, helping them to obtain the most value from their Azure investments.Key responsibilities included:-Reaching out to customers on a regular basis to build relationships and better understand their business and technical goals and challenges-Advocating for customer needs within Microsoft, providing escalation support where needed-Aligning customer goals with Azure capabilities and program resources-Facilitating technical experts to assist with deep dive topics

As a Sr. Business Program Manager, I connected global enterprise customers with our product teams to influence our product making.Key responsibilities included:-Providing thought leadership on process improvements to improve efficiencies and become more customer-centric in program approach-Managing 25 global enterprise customers through relationship building-Building program capabilities for reaching new customer channels, field teams, business decision makers and end users to increase awareness and participation in our program-Pitching our program to prospective sales teams and new enterprise customers-Launching new customer research panels with Product Group stakeholders and customers

As a Sr Customer Success Manager, I helped key strategic and enterprise customers move to the cloud through use of modern tools, business automation and new ways of working:-Strategizing with accounts to determine where Microsoft products can positively impact their business outcomes -Connecting the dots between people and resources to build relationships and creatively solve problems-Providing leadership on change management and adoption strategies to enable true business value from existing Microsoft investments-Teaching change managers and end users on O365 solutions and adoption best practices-Advocating within Microsoft as Voice of the Customer-Creating customers for life!

As a Service Delivery Manager and Principal Consultant, I was responsible for professional services project governance, delivery excellence, engagement quality and customer satisfaction, across the Microsoft O365 platform of services.Key responsibilities included:-Representing the voice of the customer internally and collaborating with cross-functional teams-Demonstrating strong organizational and communication/presentation skills-Managing and forecasting project budgets, utilization and staffing plans, human resource management of consultant teams-Facilitating and contributing to pre-sales Statements of Work and Proposals-Resolving delivery escalations to ensure customer satisfaction

As a professional services project leader, accountable to maximize client satisfaction for 100+ clients in the Front Range/Denver area.

As an independent contractor, I supported Enterprise Ordering Services application development projects on a six-month contract for telecom client.

As a Business Owner, I led a Supply Chain process improvement initiative.Key responsibilities included:-Managing financial processes for reverse logistics team, to include financial reporting, invoicing, supplier and order-related processes-Analyzing current retail returns business processes and providing financial and business process recommendations for improvements-Creating process and feature gap analysis-Leading the business team in producing business requirements and business process flows for reverse logistics process and reporting needs

As an independent consultant, I supported Enterprise Customer Relationship Manager (CRM) projects using Microsoft Dynamics 4.0 on a one-year contract for a global non-profit client.

As a Business Systems Analyst, I supported Enterprise Order Management Services and Enterprise Billing and Payment Services telecommunications projects.