Angela Meeks Email & Phone Number

Manage high volume inbound calls, ensuring prompt and accurate resolutions for technician inquiries.Educate homeowners on contract coverage, improving understanding and satisfaction.Provide precise information to technicians, reducing follow-up questions and enhancing service efficiency.Utilize strong communication skills to address and resolve issues.

United States

Greater Chicago Area

• Simplifies the explanation of customer bills, rate plans, and features of AT&T’s products and services.
• Supports customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required.
• Engages Tier 3 support (network and IT), third party vendors and suppliers as needed to address issues, service faults and provide customer resolution.
• Uses problem-solving skills to troubleshoot and resolve various customer-impacting issues such as voice and data, that span multiple networks and elements.

Merrillville, Indiana, United States

• Answer inbound calls for physicians, hospitals, and patients during and after clinic hours
• appointment scheduling
• standard o ce procedures

United States

• (multiple contracts)
• Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
• Entered customer interaction details in di erent softwares to track requests, document problems and record solutions o ered.
• Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
• Increased e ciency and team productivity by promoting adherence to operational best practices and company policies
• provided one call resolution

Merrillville, Indiana, United States

• Distributed and scanned incoming and outgoing mail.
• Performed any variety of mail processing tasks such as, prepared work area, loadedmail onto automated equipment, removed mail from bins and placed into trays orcontainers, monitored mail flow and culled out.

Merrillville, Indiana, United States

• Built relationships and inspired client retention.
• Recommended additional and complementary products.
• Informed customers of current promotions, loyalty program, and events.
• Set up advertising displays and arranged merchandise to highlight sales andpromotional events.
• Completed transactions accurately and e ciently.
• Maintained a professional store environment and communicated inventory issues.

United States

• Monitored physically and mentally impaired students while test taking

High School Diploma, Core 40

Education record

Education record

Education record