To ensure system operation and functionality so that end users can accomplish business tasks and are raving fans of our service. Oversee all service desk staff and ensure that end-users are receiving excellent service. Design, implement and oversee policies and procedures to ensure consistent service levels and quick resolutions. Assist in staffing, capacity planning, service process design, performance analysis, and developing proactive resolution plans.

Computer administration as a service involing, networking, active directory, network troubleshooting, network design, software install, etc.