Angela Merrick

Angela Merrick Email and Phone Number

Bilingual Customer Service Representative @ NinjaTrader
Chicago, IL, US
Angela Merrick's Location
Chicago, Illinois, United States, United States
About Angela Merrick

I am an accomplished sales specialist with over 13 years of experience in the industrial technology sector, specializing in eCRM and AI solutions for eCommerce. I have a strong background in process improvement, customer relationship management, problem solving, and cross-functional team leadership, which I have applied to deliver exceptional results for my clients and employers.In my most recent role as Business Executive at edrone, I managed and identified new business opportunities using eCRM edrone and Pop Convert, an AI platform that optimizes conversions and retention rates for online stores. I also conducted B2B customer training, resolved eCRM integration issues, provided marketing advice based on analytics, and facilitated international translations. I exceeded quarterly sales targets, nurtured long-term partnerships, and executed complex international projects with the help of cross-functional teams. I am passionate about enhancing the client experience, seizing market prospects with novel strategies, and creating remarkable outcomes with innovative technology.

Angela Merrick's Current Company Details
NinjaTrader

Ninjatrader

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Bilingual Customer Service Representative
Chicago, IL, US
Website:
ninjatrader.com
Employees:
435
Angela Merrick Work Experience Details
  • Ninjatrader
    Bilingual Customer Service Representative
    Ninjatrader
    Chicago, Il, Us
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  • Edrone
    Bilingual Customer Success Manager
    Edrone Jul 2020 - Mar 2021
    Conducted B2B customer training on platform usage and resolved eCRM integration.Provided marketing advice based on analytics, aiding customers in achieving ROI targets and platform improvements.Monitored tickets to ensure corrections and monitoring quality leading to 53% increase in staff efficiency.Acted as the main point of contact for overseas developers and facilitating international translations.Analyzed customer issues and trends, taking proactive actions.Managed and identified new business opportunities using eCRM edrone and Pop Convert(Artificial Intelligence) for eCommerce.
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  • Dell Emc
    Global Account Manager
    Dell Emc Mar 2018 - Apr 2019
    Eldorado Do Sul
    Managed a diverse portfolio of Dell EMC's Global Enterprise and Commercial customers.Customized solutions, provided advisory sales and consistently exceeded quarterly sales targets.Strategically structured account plans, assessed client needs and devised sales strategies to drive revenue growth through KPIs.Efficiently managed the sales pipeline using CRM Sales Force, streamlining internal sales operations.Led cross-functional teams to successfully deliver complex international projects.
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  • World Study Brasil
    Student Adviser
    World Study Brasil May 2016 - Aug 2017
    Porto Alegre E Região, Brasil
    Guiding students, families and tourists in personalized overseas education planning.Mentored new hires and interns to develop professional skills in their careers.Direct contact with schools and hosting visits for foreigners in Brazil.Knowledge of visa applications for all countries.
  • 188Bet
    Bilingual Customer Service Representative
    188Bet Nov 2014 - Nov 2015
    County Dublin, Ireland
    Supported British and Brazilian customers, ensuring effective handling of share requests.Offered new solutions to customer problems, leading to increased satisfaction and reduced complains.Managed transactions, deposits, prices, bet confirmation calculations and promotional inquiries requiring English to Portuguese translations.
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  • Dell
    Inside Sales Representative Small Business
    Dell Apr 2011 - Jul 2012
    Eldorado Do Sul
    Objective-oriented, good communication, and problem-solving skills, prospecting proposals, negotiation through email, chat, and phone, daily spreadsheet management, maintaining business relationships with the client until the mission is delivered, providing feedback, developing new hires, and guidance to achieve goals, defining and implementing sales strategies and techniques to establish marketing objectives.
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  • Dell
    Chat Representative
    Dell Feb 2009 - May 2011
    Eldorado Do Sul
    Possessing a goal-driven mindset, adept in effective communication and problem-solving, proficient in proposal prospecting, skilled in negotiation, and proficient in client communication through various channels, including telephone, email, and chat. Diligently managing spreadsheets on a daily basis while nurturing enduring business relationships with clients, culminating in the successful delivery of projects. Adept at comprehending clients' unique product requirements and tailoring solutions accordingly.
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  • Dell
    Online Representative
    Dell Apr 2008 - May 2009
    Eldorado Do Sul
    Proficiently handling order processing for Dell.com website transactions and proactively engaging with customers to enhance their orders by offering upgraded configurations post-transaction. Meticulously overseeing and tracking orders through integrated systems, including DOMS, OrderBroker, USP, and Talisma, ensuring a seamless journey until delivery. Expertly resolving customer-reported issues by collaborating with the respective departments.
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Angela Merrick Education Details

Frequently Asked Questions about Angela Merrick

What company does Angela Merrick work for?

Angela Merrick works for Ninjatrader

What is Angela Merrick's role at the current company?

Angela Merrick's current role is Bilingual Customer Service Representative.

What schools did Angela Merrick attend?

Angela Merrick attended Http://www.fapa.com.br, Pontifícia Universidade Católica Do Rio Grande Do Sul, Delfin English School, Enap.

Who are Angela Merrick's colleagues?

Angela Merrick's colleagues are Ryan Shaw, Cynthia Moran, Luis Hernandez, Monica E Garcia Roman, Anthony Smith, Sean Beanland, Joshua Hamilton.

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