With over 18 years of work experience in the IT sector, I am a seasoned and passionate project management specialist and leader. My core competencies include customer-focused service, team management, team leadership, and strategic product resourcing. My mission is to deliver end-user product resourcing and project management solutions tailored to IT-related endeavors within the public sector. As the CEO of Mitchell IT Consulting, I oversee all aspects of the business, from operations and finance to marketing and sales. I strive to create a culture of excellence, innovation, and collaboration within my organization and with our clients.Prior to joining Mitchell IT Consulting, I was the Technical Deployment Manager at Granite Data Solutions, a leading provider of IT solutions and services. In this role, I managed and provided strong and supporting leadership to a team of 12-60+ technicians throughout California and Reno, Nevada area. I oversaw all end-user computing activities, deployments and projects for assigned locations, and ensured timely and quality delivery of services. I also maintained and nurtured service delivery relationships within our customer base, and implemented their exact needs and expectations. I was responsible for billable expenditures, timesheet inputs, receipt write ups, and managing multiple jobs in multiple locations at the same time. I leveraged my skills in customer-focused service, team management, and team leadership to achieve high levels of customer satisfaction and retention.