Angela Nelson Email and Phone Number

• The main responsibility is my direct supervision of my assigned staff.• I am also responsible for interviewing, selecting, training, setting and adjusting pay rates and work hours.• Making sure daily work is directed while monitoring and/or implementing compliance measures, administering discipline, evaluating performance and recommending hiring and termination decisions.• This role is responsible for making sure the branch passes our RQA audit in a satisfactory manner.• You must have a wide knowledge of the banks products and be able to sell them to customers.• Handing customer questions, concerns and complaints as they are escalated to you is a key role as well.• This position also requires National Mortgage Licensing System registration.

• Provide exceptional customer service to every customer.• Managing the branch’s tellers and helping them succeed in their position.• Making the schedule for the tellers and assisting with the platform employee’s schedule.• Assisting the Sales and Service manager in their duties and responsibilities while gaining knowledge from them.• Performing teller duties and responsibilities throughout the business day.

• Provided exceptional customer service• Made sure all of our guests were taken care of during their time at our restaurant• Managed timing of duties to make the restaurant run smoothly• Making sure to work as a team with my co-workers• Handling cash throughout the shift• Working quickly and efficiently with the computer system

• Provide high quality customer service by responding to telephone inquiries, customer requests and problems.• Researches and resolves problems and errors.• Cross-sell products and services or refers customers to appropriate sales staff.

• Was responsible for demonstrating excellent customer service in accordance with U.S. Bank’s Core Values, called “Service Advantage”.• Handled routine transactions and balanced these transactions daily while ensuring a positive interaction with customers and non customers.• Cross-sold U.S. Bancorp products when appropriate by making the necessary referrals to those who specialized in the bank’s products and services

• Take drink orders, serve drinks and collect money for drinks.• Stock liquor and beer bottles, mixed ingredients, and other bar supplies from the storeroom to the bar.• Know the standard drink recipes and be able to mix them quickly and accurately.• When cocktailing, manage our own bank and the customers money throughout the evening and at the end balancing our tab and bank.

• Interviewing, hiring, and managing seasonal prom employees.• Attended prom market in Atlanta every year to purchase all of the prom merchandise for that season.• Providing special customer service and helping each and every customer that walked through our doors feel special and find everything that they needed for their special day.