Angela Patrick Email & Phone Number

Winter Garden, Florida, United States

🐾 About Me: With a decade-long career in healthcare and data management, and many more years of personal and professional animal care, I’ve honed my skills in meticulous attention to detail and a commitment to animal well-being. My journey has now led me to combine my professional expertise with my passion for animal welfare as an Animal Care Associate at Rover.🐕 Role & Responsibilities:Provide compassionate and attentive care to a diverse range of pets, ensuring their comfort and well-being.Utilize my healthcare background to monitor the health of animals and administer medications as prescribed.Maintain accurate records of each pet’s care, dietary preferences, and medical needs, adhering to Rover’s high standards and HIPAA compliance.Collaborate with pet owners to understand their pets’ unique needs and offer personalized care recommendations.Implement behavior enrichment activities to promote the physical and mental health of pets under my supervision.🔍 Skills & Expertise:Proficient in using specialized software for scheduling and managing pet care activities.Capable of transcribing detailed instructions and care plans with a typing speed of 70 WPM.Experienced in navigating challenging situations, such as handling pets with difficult temperaments or complex care requirements.Dedicated to upholding the strictest standards of privacy and security in all aspects of pet care.🌟 Commitment: I am dedicated to providing a safe, nurturing, and joyful environment for every pet. My goal is to ensure that while their humans are away, pets receive the love and care they deserve.

Labor sector acquired from Nuance by Cognizant on July 1, 2023. Role and responsibilities remained the same. Project ended May 31, 2024.Business Strategy: Offer guidance, coaching, retraining, and performance enhancement documentation for a team of 6 direct reports and 100 indirect reports. Conduct high-level review of reports, initiate and implement business process changes, evaluate and manage risks.Project Management: Supervise timelines for the onboarding of new facilities and production staff for AI software. Regularly monitor documentation and compliance, ensuring adherence to KPIs. Manage multiple communication pipelines between departments and monitor workflows. Reporting: Generate audit reports containing detailed information, including AI errors and areas for SLA improvement and recommend process enhancements. Implement reporting mechanisms to propose alterations and improvements to the business. Facilitate weekly meetings to discuss reporting findings. Compile snapshot performance views to upper management. Asset Management: Coordinate meetings and video calls, conduct peer reviews, provide production feedback, approve timecards, oversee monthly coaching sessions, and administer benefits. Conduct interviews and screenings for new recruits to assess skills and fit with organizational culture.

Business Strategy: Offer guidance, coaching, retraining, and performance enhancement documentation for a team of 6 direct reports and 100 indirect reports. Conduct high-level review of reports, initiate and implement business process changes, evaluate and manage risks.Project Management: Supervise timelines for the onboarding of new facilities and production staff for AI software. Regularly monitor documentation and compliance, ensuring adherence to KPIs. Manage multiple communication pipelines between departments and monitor workflows. Reporting: Generate audit reports containing detailed information, including AI errors and areas for SLA improvement and recommend process enhancements. Implement reporting mechanisms to propose alterations and improvements to the business. Facilitate weekly meetings to discuss reporting findings. Compile snapshot performance views to upper management. Asset Management: Coordinate meetings and video calls, conduct peer reviews, provide production feedback, approve timecards, oversee monthly coaching sessions, and administer benefits. Conduct interviews and screenings for new recruits to assess skills and fit with organizational culture.

Florida, United States

Business Strategy: Manage 20+ Quality Documentation Specialists (QDS) assigned to their accounts for backfills and for new provider additions. Monitoring direct reports to ensure performance metrics such as documentation quality and TAT are met and maintained. Customer Support: Manage clinician specifics updates for assigned accounts; ensuring team members are kept apprised of any changes and ensuring changes are being implemented correctly according to standards. Work closely with customer-facing DAX Operations Manager to communicate metrics, establish escalation points. Asset Management: Maintain team workbooks/EHR access documentation. Manage payroll processing and procedures via Workday for all assigned team members. Coordinate new QDS orientation and training.Collaboration: Partner with peers to share knowledge and improve business results by recommending and implementing process improvements. Create a culture of dedication to patient and client while balancing needs of direct reports and company.

Orlando, Florida, United States

Asset Management: Train new scribes in all aspects of quality medical documentation adhering to strict KPIs and provider specifications. Schedule and payroll for direct and indirect reports using Dayforce. Maintain EHR credentials and instruct specialists in usage of of documentation solutions, including Allscripts, Cerner, Practice Fusion and Athena. Customer Support: Preserve and foster customer relationships from onboarding/go live to steady state at high volume of practices. Documentation Management: Live-scribe for DAX demonstrations to potential customers at HIMSS 2020. Document for several specialties including pain management, physiatry, spine, family medicine, gynecology, and orthopedics.

iScribes was acquired by Nuance Communications in November 2017 and my duties remained similar.Asset Management: Manage a team of 3 team leads and over 30 scribes. Mentor and coach new team leads to be effective managers of their documentation specialists, adhering to KPIs. Educate scribes to accurately document patient encounters based on specific provider preferences. Ensure best practices are implemented for EHR usage.Customer Management: Customer-facing 8 different practices with over 90 providers, Liaise monthly with providers, practice administration, and various other clinical staff to ensure adhesion to SLAs, coordinate feedback to scribes. Travel to clinic to implement AI solution to providers on iScribes technology.

Durham, North Carolina, United States

Asset Management: Manage a team of 3 team leads and over 30 scribes. Mentor and coach new team leads to be effective managers of their documentation specialists, adhering to KPIs. Educate scribes to accurately document patient encounters based on specific provider preferences. Ensure best practices are implemented for EHR usage.Customer Management: Customer-facing 8 different practices with over 90 providers, Liaise monthly with providers, practice administration, and various other clinical staff to ensure adhesion to SLAs, coordinate feedback to scribes. Travel to clinic to implement AI solution to providers on iScribes technology.

Durham, North Carolina, United States

Asset Management: Train new scribes on standards for medical documentation, as well as specific provider preferences. Manage a team of 20+ scribes, including payroll, scheduling, SLA adherence, and KPI compliance. Conduct weekly team meetings. Maintain EHR credentials.

Durham, North Carolina, United States

Clinical Documentation: Complete documentation for orthopedic surgeons after listening to patient encounters. Adhere to TAT, Quality, and provider-specific preferences. Input completed documentation into EHR, including EPIC, Cerner, Allscripts.Customer Service: Communicate directly with physicians and clinical staff regarding the status of documentation.

Carmel, Indiana, United States

Daily responsibilities included clipping dogs to conform to a variety of breed-specific standard styles, detangling and removing matted hair, drying the coat, checking for parasites and other skin conditions, trimming nails, cleaning the ears, expressing anal sacs, brushing teeth, adding bows and nail polish for long or curly-haired breeds, accommodating any special requests from the owner, and informing owners of any health problems discovered during the grooming process.

Cochester, England And Fishers, Indiana, Usa

Daily Responsibilities included clipping dogs to conform to a variety of breed-specific standard styles, detangling and removing matted hair, drying the coat, checking for parasites and other skin conditions, trimming nails, cleaning the ears, expressing anal sacs, brushing teeth, adding bows and nail polish for long or curly-haired breeds, accommodating any special requests from the owner, and informing owners of any health problems discovered during the grooming process. Additionally, as the sole owner of this business I managed all book-keeping, appointment scheduling, tax filing, and insurance coverage.

Colchester, England, United Kingdom

Answered employee benefit queries in person, via email or telephone, maintained employee H/R files, and created employee contracts.

Carmel, Indiana, United States

Reconciled monthly accounts payable/receivable. Managed a staff of 20+ employees from veterinarians to kennel attendants, including payroll, hiring/terminating, and scheduling. Maintained client/patient medical/surgical records, and arranged procedural audits. Supervised the handling of client medical or financial complaints. Organized and conducted monthly office meetings.

Medical Coding, Medicine

Completed intense online, self-guided, AAPC approved medical coding course which included ICD-10 PCS and ICD-10 CM coding curriculum.

City And Guilds Accredited Dog Groomer, Dog/Pet/Animal Grooming

City and Guilds trained in all aspects of dog grooming, care, and maintenance. Dog grooming stylist for all AKC and KC recognized dog.

Veterinary/Animal Health Technology/Technician And Veterinary Assistant