Reviewed daily file flow trends and reports* Worked closely with operations to identify underwriting and processing needs* Partnered with sales management team to identify, design and deliver training solutions* Utilized company systems and tools to manage multiple off site branches* Conducted meetings with staff to communicate goals, changes, new technologies

Provided feedback between retail associates and operations team* Identified where additional training was needed in branches* Performed effective training also attended and instructed regional training* Handled escalated customer complaints* Monitored workflow with available resources* Remained on call always for questions and concerns from area regarding guidelines forcomplex loans* Monitored area reports to ensure area compliance with state, regulatory, and companyguidelines* Traveled within area to assist in hiring, interviewing, and training new employees as wellas current employees on new policies and procedures

Corporate HR Administration-Relocation Unit* Oversaw and administered relocation process for all strategic business units* Acted as resource to Human Resource administrators, managers and employees* Delivered effective instructional training and problem solving as needed* Audited, approved, and processed employee payments and vendor bills* Developed and maintain Relocation intranet website* Assisted in development and implementation of policy changes* Prepared budget reports relating to department expenses and provide recommendationsfor eliminating excessive costsPersonal Markets Financial Operations-Billing Customer Service 1998-2000* Provided excellent daily customer service to all sales and service employees* Identified problems and resolved them in timely and organized manner* Assumed total responsibility for accounting decisions and actions* Led training for new hires