Angela@puremaple.co.uk

• Providing admin and account support to various areas of the business.• Liaising with logistics planning and warehouse contacts to ensure deliveries are made and orders met.• Updating systems with any new products and any on-going stock issues.• Liaising with suppliers and ordering materials• Work as part of a team to ensure all accounts are covered and workload completed.• Ensuring effective communication of any key issues to all relevant people both internal and external.• Maintaining data maintenance and account work instructions• Create Orders in an accurate and timely manner.• Carrying out processes and procedures.• Ensure stock holding position is within capacity without expiring stock• Work with short and long shelf life’s and lead times, adjusting my way of thinking for eachSkills Include: Quick and careful decision Making, communicating, resolving problems, working under pressure, analyzing andInvestigating. Attention to detail and using my own initiative, working as part of a team, following instructions,

• Working as part of a team • Liaising with engineers to ensure jobs are being carried out• Assigning jobs to engineers, keeping in mind – areas of work, job load and job specific• Answering any queries customers may have• Technical support where needed • Attending meetings and taking minutes

• Working as a customer focus co-ordinator for all stock quires and issues• Work as a key customer contact for all stock queries and issues.• Providing admin and account support to various areas of the business.• Liaising with logistics planning and warehouse contacts to ensure deliveries are made and orders met.• Updating customer of any new products and any ongoing stock issues.• Work as part of a team to ensure all accounts are covered and workload completed.• Ensuring effective communication of any key issues to all relevant people both internal and external.• Maintaining data maintenance and account work instructions• Create Orders in an accurate and timely manner.• Carrying out processes and procedures.

• Work as a key customer contact for all stock queries and issues.• Providing admin and account support to various areas of the business.• Liaising with logistics planning and warehouse contacts to ensure deliveries are made and orders met.• Updating customer of any new products and any ongoing stock issues.• Work as part of a team to ensure all accounts are covered and workload completed.• Ensuring effective communication of any key issues to all relevant people both internal and external.• Maintaining data maintenance and account work instructions• Create Orders in an accurate and timely manner.• Carrying out processes and procedures.Skills Include: Decision Making, communicating, resolving problems, working under pressure, analysing and investigating. Attention to detail and using my own initiative, working as part of a team, following instructions, customer service skills.

• Develop and coordinate training procedures for over 100 staff• Training given on a group and one to one basis• Ensure course content is aligned with company and legal legislation• Liaise with various departments to determine training needs• Maintain paperwork both before and after training sessions• Follow up and action any feedback from training sessionsSkills Include: Strong communication skills, attention to detail, good organisational skills, working to deadlines and time schedules, working well with people, using my own initiative, flexible approach to working. Managing my own time.

• Face to Face customer Service• Cashing up tills• Supervising staff• Organizing Rota’s• Filling in legal paperwork• Managing the pub • Cooking in the kitchen• Ordering and checking produce• Stock takesSkills Include: People management, decision making, communication, working as part of a team, working well under pressure, flexible approach to working, strong customer service skills