Angela Pitts Email and Phone Number

Drive resolution of end user issues; works with all parties to prioritize issues and offer solutions.Assist non-technical oriented clients (mainly nurses, case managers and utilization review team members) with the use of our Web-based application.Manage multiple technical issues, identify common issues and recommend product/training improvements to reduce those issues.Document and evaluate entity, general computer, and application controlsEvaluate the internal control measures and procedures and report on areas of noncomplianceDevelop creative, practical, and cost-effective recommendations for process improvements or efficiency enhancements to company processes as well as internal processes.Assist in developing workflow, processes, and procedures transition from Zendesk to Jira Service Desk.Developed JIRA workflows and permission scheme and notification schemes.Work with software engineers, database administrators, quality assurance staff and project managers to ensure a coordinated approach to processes, procedures and use of technology/tools.Develop documentation to guide as well as train employees on administration and use of the JIRA system.Train, guide, and assist end-users in use of JIRA

Audit and complete rebill request to various payers including Medicare, Medicaid and other commercial payers.Insurance follow up on accounts assigned using payer websites as well as calling insurance companies to follow up on aged claims.Request explanations of benefits from insurance companies as necessary.Currently work within the patient account systems of Healthquest and billing system of Cerner.

Operate as team lead for conversion of applications for Skilled Nursing Facilities, Home Health Agencies, Hospice and Outpatient Therapy Clinics.• Operate as help desk administrator for outpatient therapy billing, home health and Skilled Nursing Facilities day-to-day operations utilizing Home Care Home Base, Rehab Optima, Point Click Care and Almsa Healthcare Systems.• Provides moderate to advanced-level technical support to customers needing assistance with distribution of software and software troubleshooting, remote access, VPN support, and other IT related service / support requests - both Clinical and non-Clinical.• Provide direct support via telephone, email, and service tickets. Assesses nature of operational or technical issues to determine appropriate actions and advise associates on best practices based on knowledge of internal business issues and processes to improve operations and products.