Angela Poolos Email & Phone Number

Chicago, Illinois, United States

-Respond to attorney and paralegal emails throughout the day, providing updates on record request statuses.-Identify and mark requests as "must go" if the deposition or deadline is approaching.-Coordinate with the production team to ensure timely processing of requested records.-Retrieve records from online copy service portals and handle faxed records and invoices.-Generate and send weekly and monthly status reports to high-profile clients.-Cancel requests and close out cases that have been settled.-Enter new requests and relevant information into the online system.-Follow up with opposing counsel to obtain signed authorizations for record requests.-Draft authorizations as needed. Enter and process invoices accurately and efficiently.-Handle attorney issues or problems related to received records or missing items.-Enter memos for missing subject information, such as social security numbers or supporting documents like letters of authority, power of attorney, letters of guardianship, death certificates, or letters of representation.-Handle sensitive information, including HIV/AIDS, mental health, and drug abuse records, with strict confidentiality and compliance.

Philadelphia, Pennsylvania, United States

-Conducted an average of 80 phone calls per day to follow up on the status of legal record requests.-Ensured accurate use of correct codes to update and display proper status on the MCS portal for attorney review.-Resent HIPAA-compliant authorizations and subpoenas to healthcare providers via fax, email, or mail.-Entered field sheets into the request processing department's system to facilitate online uploads to platforms such as MedChart, Chartswap, and Medinform.-Logged rejections and promptly notified client specialists, ensuring timely resolution and follow-up.-Forwarded invoices for data entry and processing.-Followed up with providers to ensure receipt of all requested record types, ensuring comprehensive fulfillment of client requests.

Turnersville, New Jersey

-Foster a culture of diversity and inclusion with associates by creating an environment focused on teamwork and engagement.-Assist, train, and lead a team of 8-10 associates in a busy, fast-paced environment.-Work across departments to provide support and ensure safety and security of customers, pets, and associates.

Turnersville, New Jersey

-Provided excellent and energetic customer service.-Rang up merchandise, took payments, and answered phone calls.-Continually organized and reorganized displays in accordance with seasonal demand and developed new concepts for the increase of sales.

Voorhees, New Jersey, United States

-Collaborated with social worker to most effectively supervise parent/child visitations and assess client progress and needs.-Shadowed home visitations of clients and documented accordingly.-Attended case intensive conferences and accompanied workers to court hearings.

Turnersville, New Jersey

-Contributed to the daily management of cases in the Intensive In Home Program.-Assisted with maintaining client records in an orderly and timely fashion (e.g. filing all documentation,updating as needed, and following up with any concerns).-Collaborated with supervisor and office staff to remain informed and document appropriately for all client files.-Prepared reports and maintained regular contact with supervisor.

Turnersville, New Jersey

-Marketed store through social media campaigns, advertising, and creative store displays.-Executed contracts for social events and meetings.-Supervised the progress of new employees complete with reports back to the supervisor.

Bachelor Of Arts - Ba, Human Services, 3.96

Activities and Societies: President’s Scholar of Excellence, Summa Cum Laude Tau Sigma – National Honor Society for Transfer Students

Associate Of Arts - Aa, Psychology, 3.8

Activities and Societies: President’s List, Phi Theta Kappa – National Honor Society for Community College