Working as a volunteer for Works For Us and The Stables in Milton Keynes, delivering customer-facing services and collaborating on helping our citizens make themselves more employable and able to earn better salaries. Using the skills acquired through working in Business Transformation and with SAP, SalesForce, Watson, helping Media and Telco clients achieve better client-facing results and much lower costs of operation through our original programmes of change based upon cognitive technology like Watson. My 40 years of experience has majored in delivering business transformation across Finance and other business support and customer delivery functions, as both programme manager and inspiring operational leader. I have substantial knowledge of all key finance, service delivery and business management processes, across telecoms, education and membership, and public relations businesses, successfully delivering multi-million £ business benefits through technology, process and people change programmes. For example, improving business efficiency by 2/3rds following integration in telecoms, reduction of 16% in business support costs in public relations, whilst simultaneously improving customer service and business partnering respectively; transforming the whole business approach in CIMA to be customer-centric, while enabling a huge movement of transactions online and reducing costs of operation and >400 thank you letters.My project management and leadership experience ranges from integration programmes in telecoms and public relations to business transformation in CIMA and Text 100 - I am very skilled at and I enjoy drawing dispersed and diverse groups together to deliver business improvement and innovation - working across the business with enthusiasm.Specialties: Finance and commercial managementChange and programme managementBusiness improvement consulting - internal and externalCustomer service, finance, M&A and business restructuring