Angela Rizza Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Passionate and results-driven, dedicated to optimizing operations for the Revenue and Marketing teams. Proven track record in managing executive schedules, overseeing large teams, and executing key projects to enhance organizational efficiency. Adept at fostering cross-functional collaboration, driving team culture, and planning and orchestrating impactful events. Trusted confidant to executive leadership, demonstrating discretion and autonomy in supporting high-level strategies. Ready to… Show more Passionate and results-driven, dedicated to optimizing operations for the Revenue and Marketing teams. Proven track record in managing executive schedules, overseeing large teams, and executing key projects to enhance organizational efficiency. Adept at fostering cross-functional collaboration, driving team culture, and planning and orchestrating impactful events. Trusted confidant to executive leadership, demonstrating discretion and autonomy in supporting high-level strategies. Ready to contribute dynamic skills in team coordination, event management, and project leadership to drive success in a fast-paced and innovative environment. Show less

Remote

As a Specialist Support Advisor at Shopify, I thrive on delivering exceptional customer support to drive the success of our valued merchants. I go beyond resolving primary issues, establishing meaningful connections that ensure comprehensive resolution and follow-up for all inquiries. My commitment extends to fostering a collaborative team environment, where camaraderie and mutual support are at the forefront. In my role, I successfully managed a team of Junior Advisors, overseeing their work… Show more As a Specialist Support Advisor at Shopify, I thrive on delivering exceptional customer support to drive the success of our valued merchants. I go beyond resolving primary issues, establishing meaningful connections that ensure comprehensive resolution and follow-up for all inquiries. My commitment extends to fostering a collaborative team environment, where camaraderie and mutual support are at the forefront. In my role, I successfully managed a team of Junior Advisors, overseeing their work and implementing concrete enhancements while assisting them in more complicated merchant interactions. Show less

Remote

As an experienced Support Advisor at Shopify, I'm very skilled in managing diverse tasks including phone, chat, and email interactions with our customers. Committed to ensuring merchants receive prompt assistance with a focus on same-day ticket reviews. Part of this role included acting as a business coach to these merchants, where I would offer tailored solutions without a pushy sales approach, engaging in meaningful conversations to identify and resolve issues. An advocate for merchants and… Show more As an experienced Support Advisor at Shopify, I'm very skilled in managing diverse tasks including phone, chat, and email interactions with our customers. Committed to ensuring merchants receive prompt assistance with a focus on same-day ticket reviews. Part of this role included acting as a business coach to these merchants, where I would offer tailored solutions without a pushy sales approach, engaging in meaningful conversations to identify and resolve issues. An advocate for merchants and the Shopify platform, I communicate effectively with stakeholders. Committed to personal development, I took ownership of my growth journey through reflection and regular 1:1 meetings with my Team Lead. Show less

Remote

Contract position. Please see above "Support Advisor" role for description of role and responsibilities.

Toronto, Canada Area

I have primarily been tasked with maintaining and growing the online sector of the business. Everything from website design and product information, to digital marketing strategies, to a social media presence, I have implemented and managed. I've created a digital e-mail marketing campaign for past and new customers, I've increased online sales 37% compared to the previous year, and increased the overall stores online traffic up 19%. Total orders have also seen an increase of 44%. As for… Show more I have primarily been tasked with maintaining and growing the online sector of the business. Everything from website design and product information, to digital marketing strategies, to a social media presence, I have implemented and managed. I've created a digital e-mail marketing campaign for past and new customers, I've increased online sales 37% compared to the previous year, and increased the overall stores online traffic up 19%. Total orders have also seen an increase of 44%. As for the Business Development side of my job, I have implemented a new Point of Sale system for the company in which their stock and inventory is properly tracked across all platforms (sales channels, accounting etc) and they have an accurate system in place for determining future trends in their brick and mortar location. It is also a crucial part of my role to analyze data from platforms such as Google Analytics and Shopify Analytics, to determine trends and make recommendations based on that data to increase variables such as traffic and performance to the website. As you can probably tell by this description, I have done a variety of different jobs and projects during my time at this company, and my strengths lie in the fact that I excel at whatever task I am currently doing. Show less

Markham On

With the increase of online shopping and the decline in face-to-face human interaction, I was tasked with creating an environment for our customers to shop our products from the comfort of their own homes. The online store at Josephs Inc provides customers with an easy-to-use and easy-to-search layout for all their religious shopping needs. As the Manager of Online Marketing, it was my responsibility to constantly maintain the websites reach to past and potential customers; create an email… Show more With the increase of online shopping and the decline in face-to-face human interaction, I was tasked with creating an environment for our customers to shop our products from the comfort of their own homes. The online store at Josephs Inc provides customers with an easy-to-use and easy-to-search layout for all their religious shopping needs. As the Manager of Online Marketing, it was my responsibility to constantly maintain the websites reach to past and potential customers; create an email marketing campaign strategy and implement and email capture on the website, as well as assure all 10,000+ products are updated regularly and accurately. With the flux of religious distributors there are always new products to sell and new audiences to reach, and I ensure our customers are pleased with their experience. Show less

Toronto, Canada Area

What was once a quaint one-unit storefront which focused on the religious needs of mainly schools and churches, Joseph's has flourished into a relatively large operation focusing on the needs of everyone within multiple religious communities. The now three-unit operating storefront is the entrance way into a retail experience that only the employees here at Joseph's can give you. As Office Administrator, I was tasked daily with answering and directing phone calls, receiving and placing… Show more What was once a quaint one-unit storefront which focused on the religious needs of mainly schools and churches, Joseph's has flourished into a relatively large operation focusing on the needs of everyone within multiple religious communities. The now three-unit operating storefront is the entrance way into a retail experience that only the employees here at Joseph's can give you. As Office Administrator, I was tasked daily with answering and directing phone calls, receiving and placing orders for customers, greeting and assisting customers when they enter the store, sorting and filing important documents, scheduling appointments for the owner with clients or retailers, photocopying and faxing documents; minor accounting duties such as balancing chequebooks, keeping records of financial transactions; entering data on the website; and staying up-to-date and informed with the latest products to assist our customers in any way I can. Show less

Toronto, Canada Area

As a Brand Ambassador, I am tasked with ensuring that each activation or sampling I work at is full of energy, positivity and the utmost customer service. I have been a Brand Ambassador for the Infiniti car brand, Collier's cheese, and Wholly Veggie! burgers, and have increasingly grown into my role more at each event. I have been a Team Lead for an Infiniti car promotion as well. I have increased sales of products during samplings, and have successfully retrieved the highest leads for future… Show more As a Brand Ambassador, I am tasked with ensuring that each activation or sampling I work at is full of energy, positivity and the utmost customer service. I have been a Brand Ambassador for the Infiniti car brand, Collier's cheese, and Wholly Veggie! burgers, and have increasingly grown into my role more at each event. I have been a Team Lead for an Infiniti car promotion as well. I have increased sales of products during samplings, and have successfully retrieved the highest leads for future sales (compared to any of the other locations) during certain activations. Show less

Markham, Ontario, Canada

My responsibilities as an Office Coordinator have included duties from a combination of other roles as well, making me extremely well-versed in various aspects of the marketing industry. My roles include assisting with the organization and planning of different events and activations; coordinating staff and supplies for the events; interviewing and recruiting staff for our roster; completing clerical duties in the office such as preparing sample kits, answering and directing calls, confirming… Show more My responsibilities as an Office Coordinator have included duties from a combination of other roles as well, making me extremely well-versed in various aspects of the marketing industry. My roles include assisting with the organization and planning of different events and activations; coordinating staff and supplies for the events; interviewing and recruiting staff for our roster; completing clerical duties in the office such as preparing sample kits, answering and directing calls, confirming appointments and events with current and potential clients, communicating to our staff through our event portal; in addition to covering BA shifts in the event of a cancellation. Show less

Toronto, Canada Area

As a Brand Ambassador for Splash Modelling Marketing, I have participated in a number of activations and demonstrations for one of our biggest accounts, PlayStation. I have been responsible for promoting the new PlayStation and PlayStation Controller during peak holiday hours in different retail stores such as Walmart and Best Buy. Additionally, I have participated in a number of mall demonstrations showcasing the new PlayStation Virtual Reality headset to the public.

Toronto, Ontario, Canada

I was recruited by a marketing agency to help with the successful brand activation at a city-wide parade in Toronto. I was tasked with assembling a team of 8-10 ambassadors to help run the activation at our given location during the parade, and making sure that the operations of the activation went smoothly. It was a weekend-long project where the first two days were spent organizing operations such as where each team would be stationed, how many products were to go to each team, etc. I was… Show more I was recruited by a marketing agency to help with the successful brand activation at a city-wide parade in Toronto. I was tasked with assembling a team of 8-10 ambassadors to help run the activation at our given location during the parade, and making sure that the operations of the activation went smoothly. It was a weekend-long project where the first two days were spent organizing operations such as where each team would be stationed, how many products were to go to each team, etc. I was also tasked with creating a back-up strategy in case something were to happen during the activation.The third and final day was spent on-site, giving away products, communicating the brands key messages to the consumers, adhering the health and safety laws, and ensuring that my team were all doing their part, and coordinating breaks amongst the team. After the event was over and we ran out of samples to give away, I had to ensure that our designated area was clean and then gave my final reports for the activation. During this job it was important to keep track of how many samples we were giving away, which demographic was more inclined to take the samples, and the overall impact of the activation for marketing and analytic purposes. Show less

Maligne Lake, Jasper, Ab

While working as a prep cook in one of the most outstanding locations in the Canadian Rockies, I was tasked with ensuring that each food item was prepared with care and caution while following all health and safety codes. My duties included using a grill for meats and a steamer for vegetables and potatoes in order to make large quantities food for banquets of up to 70 people; producing up to 150 gallons of soup per day; washing and preparing the ingredients for each soup including cutting up to… Show more While working as a prep cook in one of the most outstanding locations in the Canadian Rockies, I was tasked with ensuring that each food item was prepared with care and caution while following all health and safety codes. My duties included using a grill for meats and a steamer for vegetables and potatoes in order to make large quantities food for banquets of up to 70 people; producing up to 150 gallons of soup per day; washing and preparing the ingredients for each soup including cutting up to 50 litres of assorted vegetables; daily prep of meats, cheeses and toppings for sandwiches and salads, in which I also prepared; grilling hamburgers, bison burgers and veggie burgers for staff events and 'BBQ at the Lake' days; always ensured my workspace was clean, organized and safe from hazards. Show less

Waterloo, Ontario, Canada

Responsible for consistently providing a quality product and a customer service experience that delivers complete customer satisfaction. Ensuring that all customers receive quality products; prepared, packaged and delivered according to Menu Standards. Handling all food products according to the company procedures as well as following all company food safety, food handling and sanitation requirements to ensure the health and safety of customers and team members. While working here it was… Show more Responsible for consistently providing a quality product and a customer service experience that delivers complete customer satisfaction. Ensuring that all customers receive quality products; prepared, packaged and delivered according to Menu Standards. Handling all food products according to the company procedures as well as following all company food safety, food handling and sanitation requirements to ensure the health and safety of customers and team members. While working here it was important to remember and make each sandwich exactly to the customers request, while not succumbing to the pressures of an, at times, extremely busy kitchen environment. Show less

Waterloo, Ontario, Canada

Waterloo On

Bachelor Of Arts - Ba, Communication And Media Studies In Combination With Sociology

Activities and Societies: Communications Student Association, SHINErama, GO Team

High School Diploma, General Studies, 80

Activities and Societies: Captain of Softball team, member of soccer, table tennis, badminton teams, Athletic Association, Yearbook Club.