Angela Sapp Email & Phone Number

Charlotte, North Carolina, United States

Experienced Customer Service Specialist with a passion for providing exceptional support and helping clients achieve financial wellness. Skilled in addressing inquiries, resolving problems, and delivering top-notch service in a fast-paced, high-volume call center environment. Well-versed in bank products and services, with a proven track record of.

Charlotte, North Carolina Area

 Performs complex and confidential administrative functions including but not limited to organizing confidential files, performing data entry and maintaining accurate records. Provides customer service to internal and external clients as needed. Answers and respond to emails and requests in a timely, professional and efficient manner. Processes and.

Charlotte, NC

 Communicate with all involved parties to obtain documentation required to clear exceptions on loans. Verify that all required items are valid and that stipulations are met so the loan is off warehouse line within established timeframes.  Follow the process of periodic notices to maintain contact and obtain information in a professional and direct.

Charlotte Metro

Supported Loan Officers as an Loan officer assistant and processor, managing a pipeline of over $10 Million dollars in Home Loans. Collaborated with underwriters and clients to clear conditions, resulting in smooth loan approvals. Ordered verifications and maintained progress spreadsheets to keep Loan Officers informed.

- Guided clients through the mortgage loan application process, assessing their financial situation and providing tailored advice on loan options to meet their needs.- Evaluated creditworthiness, reviewed documentation, and determined loan eligibility, ensuring compliance with lending regulations and guidelines.- Maintained open communication with clients.

 Recruiting, interviewing and hiring outstanding people. Creating a selling environment focused on delivering a great Lids customer service experience, while meeting performance objectives. Coaching and developing the team to achieve results. Communicating, executing and managing internal and external marketing and visual merchandising initiatives to.

 Models a “customer comes first” attitude, delivers legendary customer service, and supervises associates to ensure they are also delivering legendary customer service. Constantly reviews store environment and key business indicators to identify problems, concerns and opportunities for improvement in order to provide coaching and direction to the shift.