Communicate with key stakeholders to define and strategize needs, business requirements, and expectations.Address escalated customer issues and leveraged resources to implement actionable solutions.Maintain culpability for account-related documentation and regulatory compliance.Promote a culture of high performance and continuous improvement that values learning and a commitment to quality.Maintain continuous lines of communication, keeping client services informed of all… Show more Communicate with key stakeholders to define and strategize needs, business requirements, and expectations.Address escalated customer issues and leveraged resources to implement actionable solutions.Maintain culpability for account-related documentation and regulatory compliance.Promote a culture of high performance and continuous improvement that values learning and a commitment to quality.Maintain continuous lines of communication, keeping client services informed of all critical issues and facilitating open cooperation between operations and client services.Manage staff performance including establishing development goals, setting business objectives, establishing priorities, and providing ongoing performance feedback. Implement standardized processes for all aspects of operations.Track operational controls and ensure management information reporting requirements are fulfilled.Partner with functional teams, adhering to appropriate corporate policies, internal controls, and reporting. Manage overall performance metrics of accounts/departments against contract/target metrics. Provide team with clear communications regarding target metrics/expectations and support their achievements.Manage the selection, induction, development, retention, motivation and performance of direct reports. Support new business implementation. Share knowledge, best practices and solution designs within the relevant management teams to ensure continuous business improvement.Ensure that operational processes stay within agreed upon budgets and timelines. Provide training and development opportunities and serve in mentoring role for his/her direct reports. Compilation and issue of monthly client billing.Manage staff allocation through optimized scheduling and cross-training and through fostering a strong sense of teamworkManaged overall account strategy and liaised with clients to build strong, lasting rapport to foster account retention. Show less

Maintain all financial and accounts receivable records for the agencyOversee/Conduct all legal proceedings in Magistrate Court for tenant actionsMonitors program performance and reports financials to the boardEnsures that all staff are in compliance with HUD and ACOP rules and regulationsDraft new or redrafting current policies as neededMaintains bidding/housing contracts records overseeing all bidding proceduresChief liaison between agency accountant and internal audit… Show more Maintain all financial and accounts receivable records for the agencyOversee/Conduct all legal proceedings in Magistrate Court for tenant actionsMonitors program performance and reports financials to the boardEnsures that all staff are in compliance with HUD and ACOP rules and regulationsDraft new or redrafting current policies as neededMaintains bidding/housing contracts records overseeing all bidding proceduresChief liaison between agency accountant and internal audit agencySupervisory responsibilities as needed and requiredHandle tenant issues and conduct investigations as neededServe as liaison with all outside agencies and the general publicHandle all public relation mattersDevelop and foster relationships with other social service agenciesMaintain website, all electronic documents and promotional materialsHandle all federal reporting required by HUDMeet regularly with fee accountant to go over monthly, quarterly and year end closing financial reportsHandle all federal auditing requirements and meetings with auditors Show less

Prepare cases for court proceedings, including drafting legal documentsWrote, designed and produced PowerPoint Presentations regarding servicesConducted public speaking engagements throughout communityWork with state, federal, and local program participants, or technical area personnel to explain procedural changes, clarify guidelines, answer questionsEstablished and maintained working relationships with local employers in order to promote the use of agency employment programs… Show more Prepare cases for court proceedings, including drafting legal documentsWrote, designed and produced PowerPoint Presentations regarding servicesConducted public speaking engagements throughout communityWork with state, federal, and local program participants, or technical area personnel to explain procedural changes, clarify guidelines, answer questionsEstablished and maintained working relationships with local employers in order to promote the use of agency employment programs and servicesAssisted in establishing and maintaining operational procedures Show less

Investigate facts related to cases, researched and analyzed relevant laws, case law, regulations, and legal articles in LexisNexis/shepardizingLegal services to attorney vendors for civil litigation, class action, and criminal defense such as drafting pleadings, letters, summarizing records, interviewing clients and witnesses, and intake services