Angela Sheehan Email and Phone Number

Summary: Project Manager in the Enterprise PMO - Strategic Programs group at Radial. Oversaw projects primarily focused on delivering IT solutions associated with the transportation of client products to consumers.• Led a team of 50 employees from the US and India through a complex plan on a very tight deadline to deliver up to nine alternate carriers for our top 15, managed clients, to mitigate the impact of a strike by the United Parcel Service (UPS) which was our largest transportation… Show more Summary: Project Manager in the Enterprise PMO - Strategic Programs group at Radial. Oversaw projects primarily focused on delivering IT solutions associated with the transportation of client products to consumers.• Led a team of 50 employees from the US and India through a complex plan on a very tight deadline to deliver up to nine alternate carriers for our top 15, managed clients, to mitigate the impact of a strike by the United Parcel Service (UPS) which was our largest transportation partner.• Partnered with a team from UPS to deliver a solution for their delivery density initiative in six months where no solution had been provided in the prior 18 months. Result: This achievement repaired a strained provider partnership, will contribute to UPS’s sustainability goals, and will decrease client costs.• Led a team of 10 core plus 15 client specific team members to transition 20 clients utilizing the legacy hazardous material labels to the Code of Federal Regulations (CFR) label solution. o Transitioned the first client six weeks after I took over this project which had made no progress in over a year. o This solution nearly eliminated the risk of clients having to stop shipping hazardous materials.• Created and chaired the Project Management Professional (PMP) Certification Peer Group to assist employees with achieving the certification. Facilitated accountability touchpoints, lead discussions on challenging topics, and suggested focus and goal setting techniques.• Committee member and team leader for several hobby groups associated with the Fun Bunch, a 2022-23 initiative created to improve employee engagement and morale. Show less

Summary: I was a Program Manager on the Genesis team at Care Plus Healthcare of Humana. I was tasked with delivering IT projects.• IT Program Manager for the Fast Healthcare Interoperability Resources® (FHIR) program tasked with delivering this standard required by the Centers for Medicare & Medicaid Services for healthcare information exchange. This solution was already six months past the federal deadline for delivery when I was selected for this role. o Responsible for leading and… Show more Summary: I was a Program Manager on the Genesis team at Care Plus Healthcare of Humana. I was tasked with delivering IT projects.• IT Program Manager for the Fast Healthcare Interoperability Resources® (FHIR) program tasked with delivering this standard required by the Centers for Medicare & Medicaid Services for healthcare information exchange. This solution was already six months past the federal deadline for delivery when I was selected for this role. o Responsible for leading and facilitating meetings, reporting and presenting to leadership, and creating and maintaining artifacts including change requests, meeting notes, the RACI, and the RAID log.o Responsible for managing the application vendor and sub-vendor to ensure timing, scope and quality expectations were being met.• Business Program Manager for the Member Portal and Provider Portal programs. The base Member Portal was in place so upon my appointment we were working through enhancement planning and delivery. The Provider Portal was already greater than two years late when I was selected for this role. o Responsible for gathering and documenting requirements, leading and facilitating meetings, motivating the team and managing conflicts, reporting and presenting to leadership, and creating and maintaining artifacts including the operational readiness plans, user guides, change requests, the RACIs, and RAID logs.o Responsible for managing the application vendors and sub-vendors to ensure timing, scope and quality expectations were being met. Show less

Summary: I was the Integration Management Office Lead in the Strategy Execution and Advancement group at Author by Humana. My role was to identify touchpoints and facilitate work between the Author and Humana organizations and other project teams.• Collaborated with key leaders across Author and its partners tasked with providing objective and transparent governance on progress associated with delivering new capabilities by identifying and managing risks and interdependencies among… Show more Summary: I was the Integration Management Office Lead in the Strategy Execution and Advancement group at Author by Humana. My role was to identify touchpoints and facilitate work between the Author and Humana organizations and other project teams.• Collaborated with key leaders across Author and its partners tasked with providing objective and transparent governance on progress associated with delivering new capabilities by identifying and managing risks and interdependencies among interrelated operational plans to ensure consistent alignment between teams and organizations.• Researched business practices within Author and its external partners to initiate, develop, and recommend process improvements that enhanced quality, increased productivity, and reduced operational costs. Result: Formal lessons learned became a required activity for all strategic initiatives including vetting and implementation of improvements.• Responsible for facilitating strategic discussions with key leaders, and reporting progress and roadblocks to Author’s leadership and stakeholder teams. Show less

Summary: Program Manager of P&G’s Site Services responsible for delivering IT projects and services. Work included the full lifecycle including gathering P&G client requirements, writing legally binding statements of work and change requests, acquiring HP stakeholder team approvals, facilitating contract approval through HP governance and the P&G project manager, ensuring a successful delivery of scope, completing billing, filing of project artifacts, and formal project closeout.… Show more Summary: Program Manager of P&G’s Site Services responsible for delivering IT projects and services. Work included the full lifecycle including gathering P&G client requirements, writing legally binding statements of work and change requests, acquiring HP stakeholder team approvals, facilitating contract approval through HP governance and the P&G project manager, ensuring a successful delivery of scope, completing billing, filing of project artifacts, and formal project closeout. Responsibilities also included overseeing the work of both HP and P&G third party vendors.• Responsible for the management of ~200 concurrent projects and services annually which generated revenue for Hewlett Packard of more than $15M annually by overseeing the work of an international team of ~250 project and delivery managers. • Agile Program Manager with an international team of ~10 for the internal initiative designed to automate server support tasks and improve the accuracy and speed of identifying server issues leading to a decrease in mean time to resolve (MTTR) and a decrease in time required for reporting with proven savings of 1000 full time equivalent (FTE hours) per month. • Program Manager for P&G’s #1 initiative of implementing Windows 7 globally in 70 countries at 225 sites by migrating 114,000 PCs resulting in ~99% adoption rate generating ~$12M in revenue.• Successfully delivered numerous high-profile, confidential projects associated with all aspects of P&G’s Site Services functions including new office and manufacturing site builds, mergers and acquisitions, and separation activities associated with divestitures by documenting customer requirements for new and existing systems and initiatives. Show less

Summary: I was so successful in this contract role that HP hired me so combine this role with the adjacent HP role.• Global ITO PDO Onboarding SPOC responsible for oversight of project manager onboarding activities globally including creation and maintenance of training documentation and assessments, and providing specialized training and mentoring to new project managers and employees moving in to the project manager role.• Subject Matter Expert (SME) for a variety of project… Show more Summary: I was so successful in this contract role that HP hired me so combine this role with the adjacent HP role.• Global ITO PDO Onboarding SPOC responsible for oversight of project manager onboarding activities globally including creation and maintenance of training documentation and assessments, and providing specialized training and mentoring to new project managers and employees moving in to the project manager role.• Subject Matter Expert (SME) for a variety of project management and account specific topics such that I frequently created and provided live training to a global audience of ~100 attendees on topics such as Writing Proper Key Deliverables for Statements of Work and Change Requests, Volume Based Billing – Beginning to End, and Leveraging Technology to Improve Project Management which received an unprecedented positive response.o By my request, I took over project manager onboarding from my manager within six weeks of employment.o I worked closely with the HP Governance team to identify and rectify gaps/improvements in documentation and processes. o I volunteered to work one-on-one with project managers outside of my program to get commercial documents up to standard for presentation to the client when the HP Governance team was unable to work with those project managers. o I proposed and implemented an account wide process change to require program manager review/approval of all SOW/CR commercial files prior to project managers sending for internal stakeholder review/approval. This became an enormous time saver for the internal teams required for approval of all commercials including: Client Managers, Delivery, Legal, Finance, and the Service Level Agreement team. o Improvements in project manager training, documentation, and processes resulted in a decrease in SOW/CR return for revision rate from ~80% to ~25%. Show less

Summary: Program Manager in the Workforce Optimization group tasked with deploying applications to support a global team of call center agents.• Led the delivery of the Start of Shift (SoS) application initiative designed to employ overtime controls and mitigate the risk of US agent under payment by clocking agents in at the time of successful LAN authentication or not allowing access to the computer if the agent is on leave or not within five minutes of their scheduled start time.… Show more Summary: Program Manager in the Workforce Optimization group tasked with deploying applications to support a global team of call center agents.• Led the delivery of the Start of Shift (SoS) application initiative designed to employ overtime controls and mitigate the risk of US agent under payment by clocking agents in at the time of successful LAN authentication or not allowing access to the computer if the agent is on leave or not within five minutes of their scheduled start time. o Delivered on time, in full, and within 2010 budget of $389k. o Nominated for the First Quarter 2010 CFO Excellence Award and the Third Quarter 2010 Employee Excellence Award.o I proved the average, monthly savings of $1.4M as measured for the first four months by creating a Microsoft Access database then utilizing data from the SoS application and employee database. This application was further developed to identify trends in agent behavior.• Release Manager for the multi-year, 2009 #2 global corporate eSTART CVG initiative to deploy a fully integrated and automated time and attendance scheduling, tracking, and reporting of agents system while incorporating country specific laws and business incentives in order to improve the accuracy of agent time information and to minimize manual processes required to adjust timesheets and payroll. o Delivered on time, in full, and within the 2009 budget of $3.5M.o Won the Fourth Quarter 2009 CFO Excellence Award.• Led the delivery of the $2M Single Sign On (SSO) program for call center agents in the United States, Canada, India, and the Philippines designed to decrease agent time to readiness, password reset downtime, and IT time required for agent reassignments. In addition to other benefits, this project was part of the solution to avoid significant fines from the US Department of Labor due to agents having to spend excessive time preparing to take calls prior to being able to clock in. Show less

PDR is an information technology professional services firm that focuses on management consulting, system integration, and staff augmentation. The GAFRI project is the InSystems Calligo (IStream) implementation Phase II – Austin – Health Care Division.• Responsible for leading project components related to programming, unit and end-user testing, and corrective action for all products associated with Galic, Loyal, Loyal Worksite, and United Teachers Association business units.• Utilized… Show more PDR is an information technology professional services firm that focuses on management consulting, system integration, and staff augmentation. The GAFRI project is the InSystems Calligo (IStream) implementation Phase II – Austin – Health Care Division.• Responsible for leading project components related to programming, unit and end-user testing, and corrective action for all products associated with Galic, Loyal, Loyal Worksite, and United Teachers Association business units.• Utilized Microsoft Access to create testing matrix application, corrective action tracking and reporting application, and a SQL data checking application. Show less

Global provider of products for cleaning and sanitation, floor care, and industrial manufacturing, employing approximately 14,000 worldwide.• Served as a liaison between IT and non-technical departments tasked with identifying and examining processes in order to make recommendations for technical and process re-design to facilitate improved business decisions or results.• Assessed the impact of changes on individuals, processes, policies and procedures in order facilitate change… Show more Global provider of products for cleaning and sanitation, floor care, and industrial manufacturing, employing approximately 14,000 worldwide.• Served as a liaison between IT and non-technical departments tasked with identifying and examining processes in order to make recommendations for technical and process re-design to facilitate improved business decisions or results.• Assessed the impact of changes on individuals, processes, policies and procedures in order facilitate change management and maximize return on investment.• Conceived, created, and chaired a division wide Communications Board comprised of subject matter experts responsible for assuring quality communications to internal and external customers and business partners.• Created applications to assimilate data from as many as ten diverse business systems in order to track, analyze, and report on a wide variety of business data.• Member of Quality Auditor Team responsible for auditing systems, reporting deficiencies, recommending procedure and documentation changes, filing individual reports, and producing annual customer survey reports in support of ISO certifications. Show less

Independent Consultant and Owner of a Cincinnati based consulting firm focused on identifying, evaluating, and implementing technical business solutions.• Developed an application to track biocompatibility results and material characteristics of surgical device components for Ethicon Endo-Surgery (Johnson & Johnson) which resulted in savings of $2 million in material costs within the first year.• Designed, validated, and implemented an application comprised of data on individual… Show more Independent Consultant and Owner of a Cincinnati based consulting firm focused on identifying, evaluating, and implementing technical business solutions.• Developed an application to track biocompatibility results and material characteristics of surgical device components for Ethicon Endo-Surgery (Johnson & Johnson) which resulted in savings of $2 million in material costs within the first year.• Designed, validated, and implemented an application comprised of data on individual products, product use, user experience, and results for Ethicon Endo-Surgery (Johnson & Johnson). The data was required to comply with internal quality processes, FDA regulations, and ISO requirements. The system also created required written correspondence to the FDA and physicians. Benefits included facilitated recovery of data and documentation, in-depth statistical analysis, and access to current information for a variety of departments. • Developed a Macintosh and Windows based application for pharmaceutical research and development, testing, and reporting with the intention of being sold by a start-up firm.• Analyzed the financial reporting needs of a small manufacturing firm. Created a custom solution that utilized an accounting package and a Microsoft Access application to provide configurable financial management information.• Setup and maintained Novell, Windows NT, Windows ’95 and ‘98 networks including setting up new users, groups, applications and peripherals, creation and documentation of procedures, troubleshooting network and PC problems, purchasing equipment, and making technical recommendations.• Project Manager responsible for identifying, validating, documenting, implementing, and end-user training of a Computerized Maintenance Management System which met ISO requirements. • Project Manager responsible for evaluating 200+ Computerized Maintenance Management Systems. Firm became a Value Added Reseller and continues to successfully sell one of the systems. Show less