Known as a detail-oriented and dedicated individual with comprehensive skills in data analytics, project management, pricing, budgeting, and scheduling. Passionate about developing and executing plans in complex, fast-paced organizations. Highly organized, creative problem-solver who excels at completing complex projects. Expertise includes analyzing internal workflow, implementing, and evaluating enhancement opportunities that grow revenues and reduce costs.Currently working as a financial and administrative manager at Delaware Diagnostic Labs, overseeing all internal operational processes of the billing/finance department, maximizing cash flow, and maintaining an effective and productive cross-functional revenue team.Accomplishments:● Optimized billing system procedures by eliminating inefficiencies and redundancies, resulting in a 25% increase in payments within 30 days● Designed and managed an optimized inventory replenishment workflow increasing efficiencies by 30%, reducing operational costs by 11%● Approved 600+ monthly payments via Salesforce, using a risk free action plan, achieving a 96% customer satisfaction feedback scoreSkills:Project Management Skills: Project Coordination, Agile Methodology, JMP Statistical Software, LINGO Programming, HEX, Trello, Slack, Consensus, Proficient in Business Applications: Microsoft Office (Excel, Project, PowerPoint, Word, Access), Google SuiteExperience with Data Analytics tools including: Tableau, R Programming, Microsoft Excel, Social Media Analytics (i.e. Twitter, FB, Instagram, Pinterest)Design Expertise: Adobe Illustrator, Adobe Lightroom, Adobe Photoshop
Delaware Diagnostic Labs, Llc
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Billing Operations ManagerDelaware Diagnostic Labs, Llc Jun 2021 - PresentWilmington, Delaware, United States● Responsible for daily oversight of operational processes and workflows of billing/finance departments; maximizes cash flow, optimizing product pricing, and maintains effective cross functional revenue cycle team● Develops management and financial reports, written policies and procedures; corresponds and liaises with various levels of management, informs clients of new policies, inputs data into HEX, produces revenue and expense reports via EXCEL, analyzes A/R statements● Manages quality-assurance monitoring activities including identifying and planning for improvement across various levels in the Billing/Finance department; conducts routine staff meetings for continuous team improvement● Designs and implements efficient and productive internal workflow; organizing office operations and procedures, improving patient/client information filing system● Analyzes and optimizes test prices (CPT codes) using past trends, industry standards, and competitors, and market trends to maximize revenue
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Medical Billing SpecialistDelaware Diagnostic Labs, Llc Nov 2020 - Jun 2021Wilmington, Delaware, United States● Implemented an up-to-date billing system to generate and send out healthcare invoices, process adjustments, research and resolve payment discrepancies and maintain accounts receivable customer records ● Analyzed and resolved customer accounts to ensure proper medical billing for over 1000 clients using HEX● Followed up on insurance claims status, investigates, and overcomes obstacles regarding claim discrepancies● Created Excel spreadsheets managing customer information to guarantee invoices are billed on time● Oversaw execution of training support to billing team on processing of invoices, customer inquiries and disputes
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Practicum Student/ConsultAgilent Technologies Feb 2020 - May 2020Wilmington, Delaware, United States● Conducted an analysis of past and current machinery inventory data in SAP and Excel, enhanced the optimization of reorder points and replenishment quantities by 30%● Designed and managed a quality assurance process to strengthen inventory’s two main production lines using consumption data and assumption costs by location, decreased operating costs● Calculated deliverables using adjustable lead times and expenses in Excel, increased operational efficiencies● Coordinated workflow collaboration across teams and deliverables to ensure project remained on track -
Operations Management Project Practicum ConsultantAgilent Technologies Feb 2020 - May 2020Wilmington, Delaware, United States
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Front Office AssistantUniversity Of Delaware Ice Arena Sep 2018 - May 2020● Implemented best practices in customer service and workflow, enhanced office revenue● Developed a process that ensured timely and accurate verification of Figure Skating contracts● Responsible for updating and reviewing waiver and release forms in Excel, decreased office operating costs
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Summer InternAmerican Honda Finance Corporation Jun 2019 - Aug 2019Wilmington, Delaware● Managed a queue of 190+ daily collection accounts and determined a solution to resolve clients’ vehicle accounts● Utilized negotiation and problem-solving skills to assist customers for debt-repayment based on the client’s financial situation, organizational guidelines, and risk assessment● Designed risk management action plans, resulting in a positive outcome and a reduction in client’s credit damage● Built customer loyalty by managing escalations and effectively addressing concerns and negotiating solutions● Exceeded the team’s monthly performance goals with the highest amount collected for the month of August 2019 -
Marketing InternDelaware Diagnostic Labs Dec 2018 - Feb 2019Newark● Created graphic representations of marketing proposals based on company needs to promote brand awareness● Performed thorough market research and competitive analysis to effectively communicate product value● Presented a campaign at a Small Business Expo, increasing local market penetration and sales by 20%
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Resident AdvisorUniversity Of Delaware Ice Arena Jun 2018 - Jul 2018● Scheduled and led activities for Figure Skaters to promote social, emotional, and diversity in the Summer Program● Utilized strong interpersonal and communication skills to facilitate resolution of disagreements between students
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Marketing And Social Media InternNapkin Finance Dec 2016 - Mar 2018● Implemented and managed new strategies to create brand awareness across social media platforms (Facebook, Twitter, Interest, YouTube) that increased social traffic by 25% using key performance indicators● Proactively participated in weekly team meetings and contributed to brainstorming idea generation for content -
Figure Skating And Off-Ice Assistant CoachThe Pond Ice Arena Jun 2015 - Aug 2016101 John Campbell Rd, Newark, De 19711● Planned and supervised weekly beginner figure skating group classes in Moves-in-the-field and figures technique● Created and taught engaging lessons and personalized methods of explanation for all types of students
Angela (Xinrou) Shi Education Details
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Operations Management, International Business W/Chinese -
The Charter School Of Wilmington9-12
Frequently Asked Questions about Angela (Xinrou) Shi
What company does Angela (Xinrou) Shi work for?
Angela (Xinrou) Shi works for Delaware Diagnostic Labs, Llc
What is Angela (Xinrou) Shi's role at the current company?
Angela (Xinrou) Shi's current role is Billing Operations Manager at DELAWARE DIAGNOSTIC LABS, LLC.
What schools did Angela (Xinrou) Shi attend?
Angela (Xinrou) Shi attended University Of Delaware - Lerner College Of Business And Economics, The Charter School Of Wilmington.
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