Angela Simms Email & Phone Number

King George, Va

• Prepare and maintain employment records• Communicate human resource policies and procedures and regulations• New Hire Onboarding• Maintain company handbook

Ashburn, Va

• Arrange schedules for repair technicians• Maintain Machine record database• Coordinate shipping to customer location• Communication bridge between technicians and customers

• Reviewed denied claims to identify reasons for denial.• Submitted claims for processing if denial was unwarranted.• Worked all denials including provider enrollment, duplicate claim, timely filing and/or medical necessity denials.• Conducted Internet lookups of claim’s explanation of benefits, denials for faster processing of denials.• Verified insurance payments were paid at contract price.• Investigated denied claims to identify issues related to coding or patient information which resulted in a claim's denial.• Passed error information on to the insurance providers to be reprocessed.

Roanoke, Virginia Area

• Received calls and placed calls for medical supplies• Verified patient's health insurance benefits for skilled supply coverage.• Increased company revenue by cross selling ancillary, diabetic monitors, meter conversions, and ambulatory products daily.

Charlotte, North Carolina Area

• Received and dispatched service calls.• Dispatched the appropriate equipment.• Provided quotes and any additional information requested.• Closed repair orders and insured all warranty paperwork was submitted to warrantyadministrator with the correct information.• Provided administrative support including, but not limited to answering phones,typing, filing, rental quotes, generation of rental contracts, customer service

Charlotte, North Carolina Area

• Received and dispatched service calls.• Dispatched the appropriate equipment.• Communicated with service technicians to monitor completion of scheduled jobs.• Collected data to identify unfilled time slots, overbooking, inefficiencies, late or unfinished jobs.• Provided directions and support to on-site technician.• Maintained work schedule for technicians to ensure customers were handled in orderof priority.

Charlotte, North Carolina Area

• Cultivated profitable customer partnerships.• Provided office solutions for B2B accounts within a designated territory.• Other responsibility included plan and review, account review, business reviews andbusiness to business plan.• Performed on-site internet based training for new and existing clients.

Charlotte, North Carolina Area

• Supported the District Sales Managers by typing contracts/proposals and researchingbid pricing,• Provided support to the sales team by ensuring all sales and service objectives weremet.• Prepared weekly sales reports for the sales team and sales management.• Performed market research to seek feedback for possible sales.• Created and distributed all sales materials and marketing support for regional salesforce, including print brochures, handouts, sales information kits and all sales support.• Received recognition as the District Impact Player 4th Quarter 2003.

Norcross Ga

• Interacted with customers to provide information in response to inquiries aboutproducts and services• Handled complaints and coached customer service representatives for quality callexperiences.• Supervised customer service representatives.• Tracked and maintained metrics for customer service department with respect to new client set-up, volume of incoming telephone calls and types of calls along with staff supervisory duties.• Evaluated recorded calls in call center environment for quality control.• Conducted new hire training through side by sides with call center customer service support for training purposes.

Bachelor Of Business Administration - Bba, Business Administration And Management, General, 3.65

Activities and Societies: National Society of Leadership, Alpha Sigma Lambda, National Honor Society, and Delta Mu Delta Honor Society.

Associate Of Arts - Aa