Transitioned into this job function during my previous role. In this position I head up Client Services for Data Products in Australia. In this ever evolving job function - tasks have included:-bringing Australian accounts onshore to be managed-set up and recruitment of an Australian Client services team-management of, and accountability for, all Australian Plan and Track clients-relationship management and client retention-business development-strategic consulting and insights-responsibility for improvement and depth of Plan and Track product

In my role as Research Director within Data Services, I worked with a number of clients across multiple sectors identifying research needs, selling and designing research solutions for range of clients, ensuring results delivered quickly and efficiently.

Left Australia in July 2017 on Long Service Leave, then resigned to solo travel and volunteer for an extended period through a number of countries (mainly in Africa and Europe). This sabbatical was a fantastic opportunity to take a break, refresh, experience new challenges, and gain an even deeper knowledge and trust of myself. So much growth (professionally and personally) comes from an experience such as this.

Dealt with a large range of clients across the Consumer Products and Tourism industries (including Retail, FMCG, Beverages, Alcohol, Health, Tourism& Gambling).I worked closely with my clients to provide strategic insights into their consumers and products, identify potential growth markets, and advise on appropriate research methods.My key responsibilities included (but were not limited to):-Delivery of intelligent and strategic insights to clients-Managing and motivating teams across states -Growing business through the creation of smart solutions to address my client needs-Identification of new products and revenue streams-Financial Reporting-C-level presentations and negotiations-Business DevelopmentI have excellent interpersonal skills, and enjoy working independently as well as in highly collaborative environments.I pride myself on being a good communicator, presenter, and enjoy growing my client relationships to become a trusted advisor.

Industry Lead: Consumer Products (including Retail, FMCG, Alcohol, Health, Tourism and Gambling). Work closely with my clients to provide strategic insights into their consumers and products, identify potential growth markets, and advise on appropriate research methods.I pride myself on being a good communicator, presenter and enjoy growing my client relationships to ensure I am a trusted advisor.

Responsible for the production of monthly and annual reports for Tourism Dunedin, as well as thesupervision of Visitor Monitor employees

Employed on a casual basis researching a wide variety of topics requested by the Head of the Department of Tourism.This included:- assisting with the development of a Draft Food and Wine Tourism strategy for New Zealand through research, industry analysis and consultation-Economic Impact Analysis of the Wine Marlborough Festival: Responsible for research, analysis and production of report. This consisted of survey formulation and design, data analysis, and the production of a report.

Communication and co-ordination with three major New Zealand Tourist attractions (Te Papa Tongarewa, Tamaki Tours and Whalewatch Kaikoura).• Assistance with preparation and design of research surveys• Sole responsibility for conducting ninety qualitative interviews, and the distribution of 3000 quantitative surveys at three attractions• Data entry (using SPSS) of survey data, development of code frames for qualitative data, and supervision of three data entry personnel• Co-author of an industry report distributed to over 200 NZ attractions.