 Hiring, training, coaching and annual evaluations of all Guest Service associates. Managing budget and payroll of Guest Services Department. Corporate credit card usage and accounting verification Collaboration with other departments to ensure best possible experience for our guests. Provide superior customer service with a “Count on Me” attitude to all internal and external customers. Monitoring guest satisfaction and being proactive in accommodating guest needs and requests. Problem resolution Designee for Loss Prevention Program. Responsible for all resort safety program compliance. Maintain detailed records of all compliance for auditor. Received score of 100% on last internal audit. Responsible for resort new hire on boarding and hospitality training. Maintained weekly and monthly audits of all front desk processes as well as ensuring passing audits for Quality Assurance and financial Internal Audit. Managed sales office for WorldMark by Wyndham vacation ownership sales. Processed paperwork, and verified both regulatory and WorldMark compliance on contracts of approximately $1.2 million in sales in 2008. Managed all petty cash, sales performance bonus accounts and corporate charge accounts. Provided customer service duties with WorldMark by Wyndham clients.