Angela Stoneman Email and Phone Number

• Lead a team of digital learning creators to develop and build e-learning assets circa 200 per year.• Oversee LMS administration in managing and maintaining digital learning content on the internal LMS system• Manage team workloads, prioritising tasks and ensuring work is delivered on-time.• Use a high attention to detail to ensure all work is to a high standard, meeting company and team objectives.• Collaborate with multiple stakeholders, SMEs and leadership to meet customer needs.

Learning design and delivery• Created and implemented a high performing, innovate, global IT learning service, aligned with organisational goals to build employee skills and improve productivity.• Developed and maintained an impactful e-learning curriculum for a wide global audience as well as tailored learning offerings for a more personalised learning experience. • Managed and organised a repository of digital learning content including live monthly webinars, recorded virtual webinars, tailored learning sessions, new joiner onboarding, one-two-one virtual coaching, snippet videos, tip blogs and learning paths.• Led team leads and trainers to achieve an overall trained audience of over 300K+ people via live webinars, held an average customer satisfaction rating of 9.1 out 10 and provided training in bitesize formats including tip blogs with over 650K+ views.• Directed a curriculum of content to provide awareness, adoption, and knowhow training on emerging, cutting-edge technologies at a fast pace and large scale. • Embraced new training methods by not only training people on how to use virtual reality (VR) headsets, but also held VR drop-in sessions to allow people to take their first step into the metaverse with trainers on hand to support them.• Used learning outcomes to provide leadership and stakeholders accurate reporting on technology adoption and ROI.People Leadership• Confident, independent leader able to communicate and collaborate with multiple levels including team members, managers, stakeholders, and customers based across the globe.• Dedicated leader in supporting and motivating a team to become high performing individuals, including mentoring and coaching individuals throughout their career to help them achieve their own personal goals. • Dealt with challenging, complex people matter issues on several occasions to support individuals as well as the business needs.

• Positioned myself as a subject matter expert in multiple applications helping people develop their skills to work more productively. • Facilitated global training webinars using excellent communication skills to effectivity teach people of all levels using virtual e-learning. • Developed excellent presentation skills to ensure audiences feel included and engaged with the information being delivered.• Skilled in content development of multiple formats to provide a range of formats whilst ensuring quality was high with attention to detail.

This team was created within UK IT Support with a purpose to investigate and improve IT customer service with the aim of making improvements to the service being offered. During this role myself and my team created and launched drop in ‘laptop clinics’ to allow users to get minor IT problems fixed and ask any technical questions. We began drafting and publishing training blogs to help end users adopt applications and quickly had a large following globally. The main service we launched was a virtual webinar service offering one-hour live training on how to use common applications available via Office Communicator.

In 2007 I was promoted to senior IT technician, taking on a more senior support role within the team. I worked with newer team members to help onboard them and took on more responsibility within the team such as asset management, new joiners and server backup.

Having completed my one year placement, I was offered a permanent position in Tech Support. This involved being 1st line support for technical issues in the Newcastle office, troubleshoot issues and helping resolve end users issues.

Accenture was my first step into IT and I started my journey in a one year placement. I spent the time learning the basic skills of IT support working in the local Tech Support department.