With 15+ years in the customer service field, 10+ in a leadership role, a myriad of skill sets have been acquired in streamlining the customer experience. With profound knowledge of a service advocate, I am pursuing a role to benchmark the development of the customer journey at either a front-line level or through business strategy. My background in warranty and the claims industry has shaped my development for an unwavering commitment to evolve the customer journey. I utilize tact and diplomacy to find common ground to achieve a win-win outcome for both the business partners, clients, and/or customers. With my ability to craft strategic planning, build root cause analysis, and proactively assert effectiveness in the customer journey, a role withinOperations would align with my skill sets.