Responsible for establishing, maintaining and managing effective relationships with 40 plus client accounts with over 40 million dollars in revenue and 3000 plus work site employees.• Provide all aspects of a full-time Human Resources department including Harassment Investigations, EEOC compliance, Performance Improvement Plans, Progressive Discipline, Counseling, Terminations, Lay Off’s and simple day to day employee issues.• Act as a liaison between, Risk, Payroll, Benefits and 401-K departments to ensure service issues are resolved timely.• Provide on-site training in areas of Customer Service, Preventing Harassment, Coaching, Foundations of Supervision, Employment Law, Workplace Communication, Diversity and Team Building.• Act as a “true” strategic business partner assisting key decision makers and owners to achieve their business goals and objectives at a cost savings directly impacting their revenue.• Strong rapport building and retention skills utilized daily through in person visits, telephone calls, cards, e-cards and give away items. • Manage Benefit Open Enrollment process. Deliver new plan options to clients from two health care providers. Provide strategic planning of new plan year and next plan year setting client up to have cost effective options directly impacting client’s profit and loss.• Conduct Work Site Employee meetings during open enrollment explaining benefit plan options for Medical, Dental, Vision, LTD, STD, FSA, HSA and other supplemental plans.• Manage and maintain up-to-date documentation with our internal HRM system

Responsible for implementation of all new client business and retention of 200 plus client accounts..• Proactively train clients in human resources, unemployment, workers’ compensation and pay practices directly impacting SUTA and workers’ compensation rates.• Strong rapport building and retention skills utilized daily through in person visits, telephone calls, cards, e-cards and give away items. • Turned around over 30 client terminations in 17 months to stay with Total HR Solutions directly impacting the loss of gross profit.• Strong cross selling skills on health insurance and other supplemental services offered engaging client to have more vested services with Total HR Solutions.• Format online payroll in HRP and provide online training to clients in person or via telephone.

• Cold Calling.• Marketing via letters, cards, e-cards and gifts.• Strong follow-up and closing skills.• Excellent ability to show value.• Transformed Lawrenceville branch with Chase Staffing from 600 hours to 3,000 hours at a 35% gross margin profit. Clerical branch only.

Responsible for the management of branch operations of 3 branches, marketing and sales plan, complete profit and loss responsibility and development of 13 Georgia TEMP managers and over 500 temporary employees on a weekly basis.• Responsible for Georgia TEMP profit and loss including operations and sales. Budget is in excess of $20,000,000.00 in sales and revenues.• Manage client credit lines in excess of $250,000,000.00. • Manage unemployment and worker’s compensation benefits and experience ratings. • Responsible for marketing strategy including client and temporary recruitment techniques.• Coordinate and manage payroll and billing process.• Staff development through Maximizing Performance for Georgia-Pacific.• Created and implemented a Georgia-Pacific Orientation Program for all new temporary employees increasing customer satisfaction 80%.• Received a Georgia-Pacific Chairman’s Award for staff development in 1994 and received a National Merit Award through NATSS for the Georgia-Pacific Orientation Program in 1998.