Angela Torres Email and Phone Number

• Designed, developed, and optimized high-quality prompts for Large Language Models (LLMs) specializing in mathematical problem solving, code generation, and data analysis using Python.• Conducted comprehensive testing and analysis of prompt performance, identifying areas for improvement and iteratively refining prompt design for optimal LLM output.• Leveraged a deep understanding of mathematical concepts, Python syntax, NLP techniques, and LLM behavior to craft effective prompts tailored for specific NLP tasks.

• Analyzed key performance indicators (KPIs) related to workforce management, such as Grade of Service (GOS), Average Speed of Answer (ASA), Average Handle Time (AHT), Abandoned Rate, Occupancy Rate, and Adherence, to identify areas for improvement and optimize performance.• Monitored agent status and availability using real-time dashboards and reports to ensure adequate staffing levels and optimize resource allocation.• Attended governance meetings to gain insights into key business decisions, performance metrics, service level management, and overall workforce optimization.

• Explained complex mathematical concepts to students by breaking down problems, providing step-by-step explanations, and offering alternative approaches.• Responded promptly and effectively to student inquiries, providing clear and concise explanations, creating a supportive and interactive learning environment.• Maintained high standards of quality, adhering to Course Hero's guidelines and standards.

• Provided comprehensive mathematics instruction and support to students through the AI:R Math app, a US-based app that provides one-on-one live chat support to students in need of assistance.• Engaged in real-time chat conversations with students, addressing their questions and concerns regarding mathematics concepts, problem-solving techniques, and solution clarifications.• Maintained a positive and supportive learning environment that fostered student confidence.