I-tek Services Repair Point of Service product from across the South East. Symbol scanners. Experience in troubleshooting to component level. Excellent soldering skills. Maintain repair logs, input and output of Service data.

Serve as Test and Repair Supervisor directing team up to 5 Electronic Technicians, 2 Repair Specialist, 5 Assemblers/Solders in contract manufacturing of printed circuit boards.• Train and motivate employees ensure quality to end user.• Maintain Automated Test Equipment. Trained proper operations of ATE.• Interface with customers on related issues with machines and or testing related issues and specification of unit under test.• Collect data for Key Performance Indicators, controlled defects by root cause analysis and implementation of corrective actions with Quality Manager.• Maintain ISO standards.• Set- up and maintain test jigs along with DC and AC supplies, oscilloscopes, DMM. Assisted with calibration. Troubleshoot to component level.• Maintain Conformal coating applications are completed.• Scheduling of employees with shipment needs, weekly time attendance reports.• Lean Manufacturing, daily 5’s.• Helped with shipping and receiving as needed.

Directed up to 10 Electronic Technician and 40 assemblers in areas of Technical Services, Containment Area and Parametric Lab. Maintained attendance, training and evaluations along with any directions needed to comply with company safety policies and procedures.• Gathering of pertinent information to create reports for presentation on department objectives to management on weekly and monthly meetings.• Communicated with production engineering groups, senior management on defects found to ensure no leakage to end user.• Created and updated work instructions to ensure adequate testing of automotive entertainment units per ISO standards• Conducted readiness for ISO and safety audits.• Maintained calibration records for Repair Department and ordering of new equipment.• Assisted in pilot runs of new product and feedback to engineering as problems occurred.• Prepared statistical data to capture quality issues, workflow issues as needed to improve process.• Used troubleshooting and technical skills as needed for line defect analysis. Supervisor: Service Department 1999-2003• Trained and motivated employees on setup operate and repair on telecommunications, digital/analog key system units. • Received and shipped units.• Provided customer service and feedback to user when needed on field issues, also with cost of repair issues.• Managed Engineering Change Order modifications for field returns.• Maintained three day turnaround time for date unit received to repaired and shipped.• Managed monthly service department inventory.• Troubleshoot and repair knowledge of over 100 different units. Technical Specialist 1994-1999• Repaired and troubleshoot to component level.• Maintained repair of digital phones, digital cards, analog cards, CPU cards, T1 cards, Trunk Cards, and options to Key system unit. • Read schematics, use DMM, Oscilloscope, Frequency Counter and other test equipment as needed. .Assembler Tester 1989-1993