• Member of an agile team committed to fixing defects and delivering new features with quality.• Analyze business requirements and work with team in creating acceptance criteria for stories and defects.• Provide estimates for testing tasks.• Responsible for creating test cases and test cycles in Zephyr and work with other QA engineers to ensure proper test coverage.• Execute test cases to validate that business requirements have been met.• Report software defects found during testing with clear explanation of the problem, any test data needed to replicate the issue, and the expected results.• Execute automated tests and analyze failures.

• Collaborated with team members to understand and modify the requirements that software is expected to meet by way of functional specifications and requirements documentation.• Created test cases in Microsoft Test Manager (MTM) based on testing requirements that are derived from reviewing product specifications, requirements, and discussions with project team members.• Created testing environment and setup test data as needed to reproduce issues and execute positive, negative, and boundary testing for web applications.• Performed integration and regression testing to ensure software is not adversely affected and validated existing functionality.• Designed, implemented, executed, and debugged manual test cases in MTM.• Tracked product defects found during validation testing in TFS and reported issue status and quality metrics to management.• Verified resolved defects in each release and performed manual and automated regression testing.• Participated in sprint reviews, retrospectives, and planning meetings.• Supported testing efforts across multiple environments in the continuous delivery to production.

• Collaborated with project team in reviewing and clarifying the functional requirements for the web application under test.• Defined the test strategy for the application and created the test plan to support the test strategy.• Created test cases traceable to requirements to validate the application.• Responsible for system configuration of machines in lab to accommodate the test requirements of test plan, such as Windows/Mac OS versions, browser versions, plug-in versions.• Used risk-based testing to prioritize higher risk items and ensure they were tested promptly and in depth.• Prepared test data for manual testing.• Analyzed results according to functional requirements.• Communicated to and worked with developers to troubleshoot, reproduce, and retest issues.• Documented issues found in testing using Bugzilla.• Verified resolved defects for each release and performed manual regression testing.

• Operated beta test lab responsible for implementing, configuring, and testing X.500 directory and messaging software products for bugs prior to final release to customers.• Administered and upgraded several UNIX and NT systems, ensuring continued client OS compatibility.• Supported 20 employees on production email servers running beta version of messaging software, troubleshooting connection problems to server, and resolving user and routing issues.• Installed and configured email software and gateways, such as ccMail, MSMail, and Lotus Notes to test functionality with proprietary software.