Angela Wright Email & Phone Number

Manchester, England, United Kingdom

Sheffield, England, United Kingdom

Building and sustaining positive working relationships with global business teams to offer support and solutions in a diverse environment, whilst understanding the goals and identifying potential opportunities. Collaborate with key stakeholders to establish project requirements and build on these to confirm scope and implement effective solutions to meet regulatory and mandatory change and drive new initiatives. Generate comprehensive management information to evaluate the outcomes of implemented projects and advise business teams and suppliers of results and areas for improvement to enhance operational effectiveness

Halifax, England, United Kingdom

Supporting a variety of Self-Service device and cash management initiatives and projects.Working with suppliers to develop and deliver implementations projects to provide essential updates and service improvements to branch self-service devices or processesBuilding relationships with key stakeholders to understand business needs and to articulate the effect of proposed solutionsLeading business engagement to understand, challenge and document underlying business needs and translating these into project scope, objectives and business goalsCreating accurate and detailed as is and to be business models incorporating process and benefit analysis and people and customer impact assessment

Manchester, United Kingdom

Worked in the Williams & Glyn delivery team supporting the delivery of the ATM Issuer, cash, and card acquiring solutions and the migration of the ATM estate to a third party provider. Assisting with the set up and certification of LINK Scheme membership for the Williams & Glyn issuer solution. Working alongside the operational teams to map out the “to be” processes for ATM Settlement, Reconciliations & Claims and actively supporting the stand up of the operational teams that will be performing the processes post separation, including the definition of training plans and the creation and testing of any operational controls required for security or regulatory compliance.Facilitating meetings and proactively managing work stream risks, issues, dependencies and assumptions and ensuring project plans are updated and accurate.

Manchester, United Kingdom

Led the Estate Development and Security Team to deliver ATM business performance improvements to an estate of up to 2,700 ATMs through end-to-end process ownership and supplier and stakeholder management. Led the ATM installation, movement, removal and security programme to ensure customer requirements were consistently achieved and delivered on time and within budget.Actively relationship managed key customers and suppliers to ensure customer outcomes, service levels, operational costs and key control / quality metrics were in line with plan expectations.Led and delivered ATM projects and participated in cross-functional projects ensuring requirements were delivered to specification, plan and budget.> Contributed to the estate development strategy for the ATM business within the Banks annual and medium term plans.> Succesfully project managed end to end the migration of over 2000 ATMs to plan and budget

Manchester

Led, developed and motivated the ATM Service Team to drive the availability of the ATM estate to ensure agreed accountabilities was delivered.Managed the day-to-day relationship with key suppliers to ensure SLA’s and KPI’s were met and incidents and issues were managed successfully.Identified and led activities to develop and maintain sound controls and procedures both internally and with key suppliers (including budget, MI, fraud, physical attack, issue escalation and risk management).Involvement in contract negotiations, writing service schedules and providing SME support.

Home Based / Chertsey

Reporting directly to the CEO, the main purpose of this role was to develop the relationship with the franchisee network and suppliers to maximise existing business, enhance relationships and source new business streams.Managed the relationship of 60 franchisees, providing guidance and support to shape and develop their business. Assisting with all aspects including: marketing, training, business planning, and sourcing new business.Hosting franchisee events and workshops.Management of key accounts and suppliers nationally.

Northampton, United Kingdom

Management of the day-to-day business requirements of our client: - Barclays Bank. Management of service level performance.Establishing the root cause of complaints and issues and implementing action plans to track resulting improvements and minimise the risk of recurrence.Gatekeeper for change requests and incidents that had a direct effect on the client.Production of MI, including performance analysis, incident reporting and service level performance

Northampton, United Kingdom

Responsible for the development of the relationship between Barclays Merchant Services and Barclays Large Corporate Banking Sector; maximising the profitability of Branch sourced business, to support them in meeting their targets and improve the level of service and range of products offered to customers.Developing and maintaining first class relationships with the Branch Network and the Regional Corporate Directors and their 36 teams nationwide to increase sales opportunities, and enhance current operational practices.Planning, organising and managing recruitment campaigns and presenting to customers at Barclays e-Commerce events.

Northampton, United Kingdom

> Responsible for leading a team delivering all 24-hour operational cheque processing requirements on a daily basis for the client, Barclays Bank.>Managing the performances of the team to ensure service level agreements are complied with, conducting negotiations and agreeing alternative financial penalties.> Identifying the root causes for complaints and issues and successfully implementing plans to track improvements, while also ensuring that reoccurrences are minimised.> Producing all management information, including the analysis of performances, incident reports and service level agreements.> Overseeing all change requests to identify and manage the impact on clients, ensuring their requirements are maintained.