Angela Stork Email & Phone Number

Des Moines, Iowa Area

• Function as a CSR and a Claims Adjuster to provide a expedited customer experience for Nationwide
• Handle claims within the parameters of the ISU Team
• Demonstrate knowledge on current state statutes, laws, and company guidelines to handle casualty claims across all claim zones
• Partner with peers on team projects to focus engagement of the team and provide monthly goals for team members

Des Moines, Iowa Area

• Comprehend insurance policies and procedures to continue serving best claim practices
• Interactively communicated with each customer to obtain recorded statements, photos, and anything else needed for the investigation
• Act as a liaison to determine the appropriate department to involve in order to satisfy each claim
• New Hire mentor after 6 months in position

Des Moines, Iowa Area

• Maintain a high level of customer service throughout the customer's experience
• Multitask between customer care and back of the house duties
• Efficiently manage tables to ensure a high turnover rate

Ames, IA

• Initiated a social media movement as a form of marketing
• Created and executed posting of content on social networks
• Collaborated with other local business via social networking
• Presented consistent upward trends of different analytics each week

Creston, IA

• Captured photos and analyzed roll for the best one to publish
• Conducted interviews pertaining to events
• Wrote and organized articles within a tight deadline
• Distributed articles to local newspapers and organizations

Bachelor'S Degree, Marketing

Activities and Societies: Dean's List, American Marketing Association, Iowa State Adventure Aide, Marketing Club, Gerdin Citizenship Club

Associate Of Arts (A.A.)

Activities and Societies: Principal's List

High School

Activities and Societies: National Honor Society, Quill and Scroll, Student Body President, IHSSA All-State 2010 & 2011, Basketball.