Angela Ballantine Email & Phone Number

As an Operations Manager at Infosys McCamish Systems, I leverage my extensive experience and expertise in customer relationship management and process improvement to deliver outstanding results for clients in the insurance and benefits sector. I have been working in this field for over 25 years, and I am passionate about creating and optimizing strategic processes and systems that enhance performance, quality, and customer satisfaction.I lead a team of professionals who are responsible for managing inbound service and sales, claim service and resolution, quality assurance, and client relationship management. I also participate in department-level and company-wide strategic planning to align our goals and initiatives with the vision and mission of Infosys. I have a proven track record of driving revenue growth, increasing enrollments, and maintaining high performance standards. I also excel at hiring and retaining talent, providing continuous feedback, training, coaching, and mentoring to help associates achieve their personal and professional goals. I am a decisive thought leader with exceptional problem-solving skills and a commitment to excellence.

Listed skills include Employee Benefits, Vendor Management, Process Improvement, Insurance, and 8 others.

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  Des Moines Area Community College

  Paralegal