Led product launch of the ID7000 Spectral Cell Analyzer, a cutting-edge biomedical research instrument.Aligned global org on product vision and strategy, providing market reports and updates on product development to executive leadership, sales, service, operations, and applications.Advocated for customer experience though collaboration with customer facing and R&D teams to identify pain points, design/perform software UX tests, map customer requirements to new features, and set priorities for improvements.Improved sales pipeline by leading & planning org-wide implementation, adoption, and analysis of Automated Marketing Platform (Marketo).Conducted win-loss interviews with customers and sales team and analyzed Salesforce to uncover insights.Managed global service teams to ensure customer satisfaction of key accounts at product launch by tracking newlyinstalled systems through standup meetings and defect tracking.Planned marketing campaigns, conducted market research, attended conferences, and met with customers to execute go-to-market strategy.Designed marketing collateral and messaging for new product launch (brochure, customer presentations, webinars, commercial tutorials, technical posters, booth content, and videos).Enabled sales by regularly communicating the value of new products to global sales teams and provided technical tools such as customer presentations and technical white papers demonstrating product feature benefits.Organized team of contractors to create and deploy a 3D product tour used in demos and as marketing collateral.

Operates BD Cytometers to verify hardware and software design changes. • Cell Sorters: FACSymphony S6, FACSAria Fusion• Cell Counters: FACSLyric, LSRFortessa, FACSCelesta, Accuri C6 Plus, and FACSCalibur.Verifies systems using GPDS through defect tracking, defect regression, testing design & execution, protocol writing, report writing, and technical reviews.Troubleshoots fluidic, optical, firmware, and software subsystems.Acts as a System Engineer completing requirements selection, characterization testing, and failure root cause analysis.Performs Service Engineering duties to repair, calibrate, and configure instruments.R&D Newsletter Scientific Editor. Collaborates with diverse cross-functional teams including Marketing, Customer Education, Software, Firmware, Systems, and Service Engineering. Supports customer centricity by gathering user feedback and communicating customer insights to the core team. Contributes expertise as member of the Sustaining, Clinical, and Research Use Only System Verification teams.Trained in FDA 510K submission, Agile Scrum project management, and Design for Six Sigma methodology.

Operates BD Cytometers to verify hardware and software design changes. Analyzers: LSRFortessa, Canto, and Accuri C6 Plus.Verifies systems using GPDS through defect tracking, defect regression, testing design & execution, protocol writing, report writing, and technical reviews.Troubleshoots fluidic, optical, firmware, and software subsystems.Acts as a System Engineer completing requirements selection, characterization testing, and failure root cause analysis.Performs Service Engineering duties to repair, calibrate, and configure instruments.Collaborates with diverse cross-functional teams including Marketing, Customer Education, Software, Firmware, Systems, and Service Engineering. Contributes expertise as member of the Sustaining System Verification team.Trained in Agile Scrum project management methodology.

K-12 Instruction (multiple subjects including math and science), created lesson plans, implemented standardized tests, Classroom management, taught at risk and special needs students, adapts quickly to classroom culture and novel situations, builds rapport (among administration, students, parents, and teachers).

Characterized the pathology of a lymphoma knockout mouse.Assays and Techniques: Multicolor flow cytometry staining and panel design on the LSRII with analysis in FlowJo, T cell and B cell sample preparation, Genotyping PCR, Tumor Clonality PCR, Agarose Gel Electrophoresis, FISH, and metaphase spreads.In vivo work: Knockout mice propagation, care, dissection, blood collection, and vaccination. Published a paper titled “Telomere replication stress induced by POT1 inactivation accelerate Tumorigenesis” in Cell Reports.

Researched Influenza vaccines. Assays and Techniques: ELISA, Recombinant DNA Technology, Agarose Gel Electrophoresis, Bacterial Transformation, Bacterial Culture, and DNA Purification.In vivo work: Research animal propagation, care, dissection, blood collection, and vaccination (chickens and mice). Live virus handling in a Biosafety Level 3 animal facility.

Receptionist, advertising, animal restraint, assisted in medical procedures, preparation of surgical packs, operated blood diagnostic equipment, and provided animal care.

Proctored college science lab practical and graded college essay/short answer exam. Took care of and handled live sea animals for taxonomy demonstration. Handled laboratory equipment and procured/prepared materials for student labs.