Angela Boger Email and Phone Number

-Data entry of patient demographics and insurance information into office computer system-Preparation and continued maintenance/security of patient records in accordance with the HIPAA laws-Organization and maintain paper and electronic information, manage appointments, and issue information by telephone, mail services, and e-mail as required.-Record simple medical histories and arrange for patients to be sent for outpatient testing or referrals to other physicians -Provide patient education related to studies being ordered or referrals to other physicians/facilities

-Ensured appropriate actions were made to resolve customer dispute on the account in question-Recorded customer interaction and transactions, details of inquiries, complaints and comments as well as actions taken to resolve any issues the customer may have had-If unable to personally resolve a customer grievance, transferred them to the appropriate departments for future investigation-Conflict resolution of customer grievance calls to come to complete resolution of the problem at hand

-Recorded customer interaction and transactions, details of inquiries, complaints and comments as well as actions taken to resolve any issues the customer may have had-If unable to or unauthorized to perform tasks to personally resolve a customer grievance, transferred them to the appropriate departments for investigation-Conflict resolution of customer grievance calls to come to complete resolution of the problem at hand

-Compiled statistics on work volume, customer service requests and complaints, using computer data input by employees.-Handled complex service orders and complex customer demands-Traced missing merchandise and updated the customer of the products’ location and estimated delivery date-Placed orders for merchandise from catalog or internet

-Placed service orders for connect/disconnect of natural gas utility accounts on called order as well as reconnections for the resumption of the utility as needed by the consumer-Received and relayed telephoned reports of natural gas emergencies to send local trucks per emergency calls-Received and entered meter readings for gas-distribution-control-center of the Public Utility Company-Provided customer education on basics to do at-home meter readings to help adjust if bill was estimated to adjust billing for a more accurate bill generation