Angela B. Email & Phone Number

Dallas/Fort Worth Area

Irving, Tx

Develop consistent recruiting processes, oversight of recruiting systems and tool and vendor management, and implementing the recruiting strategy for PLH and all of the SBUs.

Irving, Texas

Navigating customers along their journey to success. Service Delivery Manager (September 2018 - current) I act as the operational liaison between customers and OSV BPaaS operations team for a seamless customer experience. Partnering with payroll service teams and operational leaders to ensure quality services are delivered. Identify process/system improvements to better the customer experience. Support the customer renewal and reference programs. Customer Success Manager II (November 2015 - September 2018) Account manager and customer advocate ensuring customers were adopting the services and influencing them to make future purchases on services. I worked on enhancing the customer's Workday and OSV experience making recommendations along the way. I was the central connectivity point between the customer and the various OSV operational teams. In addition, I facilitated resolution on any service alignment issues.

Plano, Tx

High volume recruiting and sourcing to build from the ground up the Customer Service and Inside Sales teams. Establishing working relationships and provide interviewing training to newly promoted supervisors and team managers. Develop strategic recruiting efforts that are cost effective and yield quick results.

Irving, Tx

Full cycle recruiting for local and regional Accounting, Inside Sales, IT, Marketing, Customer Service, Demand Generation, and Marketing positions. Promoted from Recruiter to HR Manager - Recruiting Operations while still maintaining a requisition load.

Dallas/Fort Worth Area

Partnered with hiring managers to successfully recruit staff and develop a recruiting strategy for hard to fill positions. Developed recruiting metrics to track data and accomplishments.

Carrollton, Tx

Recruited for REO, Closing, Vendor Analyst positions to meet business needs.

Plano, Tx

At the request of the VP of Retail Banking, returned to recruit for the 6 new banking locations across the US. Successfully staffed the branches by launch dates.

Plano, Tx

Recognized for efforts at MGC Mortgage, tapped to transfer to corporate side of Beal Service Corporation. Supported the retail banking and REO/Bankruptcy managers across multi-state locations on employee issues and recruiting. Worked closely with managers on creating job descriptions and identifying salary ranges. Managed and negotiated vendor relationships and tracked all temporary staff for monthly headcount reports.

Plano, Tx

Recruited to build business from a team of 20 to 200. Managed vendor relationships to support recruiting needs as part of the recruiting strategy.

Arlington, Tx

Supported Customer Service, Payment Processing and Workforce Planning Leadership with HR Generalist responsibilities. Worked closely with managers on all three shifts to ensure employee and business needs were met.