Angela Brumback Email & Phone Number

Louisville, Kentucky Area

Louisville, Kentucky Area

• Supported company in sales, service, parts, and rental using the Aspen Program.
• Applied receivables, processed payables, and received parts vouchers.
• Processed paperwork for golf cart sales.
• Registered golf carts for warranty.
• Greeted customers and answered multi-line phone.

Louisville, Kentucky

• Supported parts and service department in the heavy equipment industry.
• Processed parts orders: provided quotes, sourced and ordered parts, opened/closed work orders.
• Received parts and approved invoices for payment.
• Processed heavy equipment warranties with manufacturers.
• Performed various office duties. Created and worked with spreadsheets.

Louisville, Kentucky

• Coordinate billing processes for Kentucky, Indiana and parts of Ohio. Support billing personnel at account sites, assisting them in all their billing needs.
• Create new billing templates and update changes, via amendments, based on new contracts and contract renewals
• Monitor invoicing templates, from their inception at various account sites, to the actual creation of the invoice at the corporate billing department, being ever mindful of due dates and deadlines. Have accomplished….
• Monitor invoicing templates, from their inception at various account sites, to the actual creation of the invoice at the corporate billing department, being ever mindful of due dates and deadlines. Have accomplished.
• Track all invoicing activity on spreadsheets
• Address any billing errors or changes needed. This involves gathering proper data and extensive paperwork, procuring manager approvals, and submitting them per company guidelines

Louisville, Kentucky Area

• Provided frontline support for 18 HVAC mechanics and computer technicians, a sales staff, and commercial customers in the Louisville and Lexington areas. The branch also supports the corporate office in Milwaukee.
• Developed and maintained customer accounts: activated new customers, nurtured them, and assisted customers in resolving all their concerns
• Processed daily invoices and proactively addressed accounts receivables issues
• Researched, gathered, analyzed, and entered data in… Show more Provided frontline support for 18 HVAC mechanics and computer technicians, a sales staff, and commercial customers in the Louisville and Lexington areas..
• Researched, gathered, analyzed, and entered data in order to create numerous spreadsheets and reports that were essential to efficient operation within the office
• Accomplished Collector; collected a record total for the branch in August 2011

Louisville, Kentucky Area

• Served as main point of contact within the sales organization providing support to HVAC dealers and managing the communication flow between inside team and 16 outside sales representatives.
• Managed office budget, coming in under budget every year
• Coded accounts payable, processed invoices, and sent to accounting for payment
• Planned and scheduled all aspects of technical classes providing mechanics credits toward retaining their licenses. Created profit and loss spreadsheet to… Show more Served as main point of contact within the sales.
• Planned and scheduled all aspects of technical classes providing mechanics credits toward retaining their licenses. Created profit and loss spreadsheet to track school’s success
• Monitored extended warranty and rebate programs to assist customers in protecting their equipment and in procuring program incentive money

Louisville, Kentucky Area

• Lead a team of 4 customer service representatives assisting customers with on-line order entry. Reconciled daily intake of cash, checks and credit cards. Maintained commercial accounts, including invoicing and handling.
• Designed and implemented an Excel spreadsheet for customer order preferences that led to a significant drop in order error rates
• Originated idea for store staffing that streamlined the operation, increased efficiency and reduced costs
• Developed… Show more Lead a team of 4 customer service representatives assisting customers with on-line order entry. Reconciled daily intake of cash, checks and credit cards. Maintained commercial accounts, including.
• Developed concept for expanding catalog of items sold to employees and customers which led to the development of a catalog website
• Order entry rate - 99.99% accuracy Show less

Louisville, Kentucky Area

• Hydraulic and pneumatic equipment sales and manufacturing.
• Processed orders including researching parts, developing quotes, purchasing, and shipping
• Assisted with ISO implementation and wrote job descriptions incorporating ISO guidelines
• Handled scheduling, travel arrangements and event/meeting planning for Branch Manager

Ba, Sociology/Psychology

Secondary Teaching Certification, Education And Teaching Social Studies