Angela Kramer Email & Phone Number

Brecksville, Ohio, United States

Brecksville, Ohio, United States

-Leads a team of 7 employees with a primary focus on achieving high level shipment performance metrics, enhancing customer intimacy, and controlling inventory-Manages off-grade inventory management and sales-Acts as backup planner for imported materials and maintains the corresponding reporting and inventory tracker-Participates in continuous improvement projects, with focuses on freight savings, eliminating disposal costs and material waste, contributing to operating income, and data integrity and inventory management

Brecksville, Ohio, United States

-Delivered excellent customer service by ensuring on time and accurate order entry, having complete and timely communication with internal and external stakeholders, and participating in cadence meetings with key accounts-Created a specialized inventories task force to review and find outlets for aged or non-prime stock-Developed a process to track action items for materials on the inventory horizon -Focused on continuous improvement projects for customer experience workflow, SAP enhancements, and streamlining existing processes

Brecksville, Ohio

-Served as primary customer contact for sample order entry and resolution of discrepancies in requests, material availability, and sample quantities-Coordinated with the customer, commercial, and master data groups on new customers and/or product setup to ensure data entered is appropriate and per existing policy-Reported on all applicable metrics such as turnaround time, cost, method of shipment, etc.

Hudson, Ohio

-Received an award for reaching a franchise goal of 300 members in the first 2 months of operation (usual timeline to reach this number is 8-12 months)-Partnered with charities and hosted 8 fundraising events within first 4 months of operation with an attendance of 250 riders; 10% of whom purchased a membership -Conducted efficiency analysis for instructor performance and appropriately adjusted the schedule to boost attendance by 20%-Led a team of six associate level front desk employees and six instructors-Ensured smooth daily operations and transitions from AM to PM shifts; implemented procedural policies based on biweekly management meetings-Managed MindBody Office, ClubReady Business, FitMetrix, and location specific CycleBar App (software systems)-Provided oversight to social media and marketing manager and collaborated on all promotional ideas

Powell, Ohio

-Received award for finding 30 prospective charities and local partners to host events within a month’s time (triple the average) in addition to providing exceptional customer service-Managed retail purchases, merchandise orders, and inventory assessments-Connected with local companies and charities to coordinate events, partnerships, and fundraising efforts

Columbus, Ohio Area

-Introduced a life skills program and administered it to 20 youth in the Circleville Juvenile Correctional Facility-Conducted research alongside the Chief of Behavioral Health Services and the Reentry Coordinator on the efficacy of potential programs to be used with youth in the facilities-Shadowed several departments in administrative meetings and within the facilities focusing on reentry programs-Created an Ohio Department of Youth Services sealed policy to set forth the guidelines and procedures regarding the identification, submission, approval, and certification process for programs seeking reentry approval (established a standardized submission and review process for DYS and non-DYS program providers)

Mason, Ohio