Angela Leblanc Email and Phone Number
With over nine years of experience in retail operations and event management, I excel at driving growth, optimizing processes, and delivering exceptional results. As the Director of Retail Operations at Jurassic Quest, I have successfully developed strategies that led to an increase in annual sales. My expertise spans inventory management, vendor relations, team leadership, and navigating complex logistical challenges, including international border crossings for personnel and merchandise.I thrive in dynamic environments where I can implement innovative solutions. A key highlight of my career was leading the retail operations for the Jurassic Quest Drive-Thru during the COVID-19 pandemic, pioneering a production model that served over one million vehicles.Beyond my professional accomplishments, I am passionate about fostering collaboration, mentoring teams, and delivering unparalleled customer experiences. Currently pursuing a Bachelor of Arts in Mass Communication at Loyola University New Orleans, I am eager to apply my creativity and communication skills to drive even greater impact.
Jurassic Quest
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Director Of Retail OperationsJurassic Quest Jan 2023 - PresentSpring, Tx, Us-Develop strategies for sales and performance goals to achieve increase in annual sales-Analyze sales by reviewing past and present sales performance and communicate goals and bonus incentives -Manage corporate inventory-Mange and submit commercial invoices for inbound and outbound merchandise border crossings-Establish new vendor relations and maintain current relations -Address operational challenges of a traveling exhibit and experience and resolve daily issues
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Retail Operations ManagerJurassic Quest Jan 2020 - Mar 2023Spring, Tx, Us-Built and maintained company Retail Operations Standard Operating Procedures for merchandise touring functions-Played vital role in developing and implementing Jurassic Quest Drive-Thru, being the first production company to do it during COVID-19 pandemic-Filled and maintained three Retail Managers and six Leads across three units at a time-Coordinated and recorded all items needed to execute on-site Retail Operations and displays which included obtaining necessary CapEx approvals from Merchandising, Operations, and Finance as needed-Communicated sales goals and created bonus incentives to achieve goals-Managed POS software for three touring units and maintained vendor relationship with Square POS-Assisted with corporate inventory management and allocation as needed
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Touring Show ManagerJurassic Quest Mar 2018 - Jan 2020Spring, Tx, Us-Maintained oversight of a high-volume live event environment which welcomed up to 25k customers each weekend in markets throughout the US and Canada -Helped create and manage company processes and procedures for border crossings for traveling staff -Coordinated and communicated travel itineraries, shift schedules, and job assignments to crew members-Observed ticket sales reports and anticipated performance of the market; staffed the event accordingly-Coordinated and facilitated full-time and temporary worker interviews on a weekly basis in a new U.S. location -Responded to customer & employee needs alike; customer service, crew management, conflict resolution-Exemplified excellent customer service; provided training, guidance, and support to inspire team environment-Booked hotels and transportation via shuttle, Uber for Business, and major domestic airlines-Provided assistance in multiple areas to oversee that the event remained operational & supervised, while ensuring that expectations of customer service & safety were met
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Touring Unit Administrator/Finance ManagerJurassic Quest Jan 2017 - Mar 2018Spring, Tx, Us-Maintained cash and ticket reconciliation for entire tour -Completed bank transactions, including pickup of change orders and deposits on a weekly basis-Coordinated required employee onboarding paperwork and reported back to “home office”-Processed cash/card transactions, refunds, & utilized POS system.-Tracked, calculated, & submitted payroll hours, employee time off, etc-Calculated & distributed cash pay-outs for 35-75 temporary staff members on a weekly basis-Coordinated catered meals with consideration of dietary restrictions and allowed budget-Managed tour ticketing & POS hardware
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Touring Retail Manager & BuyerJurassic Quest Apr 2016 - Jan 2017Spring, Tx, Us-Effectively communicated with “home office” and Tour Management to ensure adequate staffing and inventory -Established and maintained vendor relations and placed purchase orders weekly for multiple tours at a time-Managed merchandise inventory and event setup and teardown -Managed a team of 5-8 retail crew; communicated sales goals to team and addressed all performance issues in an appropriate and timely manner
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Touring Crew MemberJurassic Quest Aug 2015 - Apr 2016Spring, Tx, Us-Built the behind-the-scenes magic by setting up and tearing down the show every week by assisting in unloading/loading semi-trucks, operating heavy lift equipment, and staging exhibit scenes and activities -Contributed to the guest experience by providing the highest level of customer service -Public Relations Team Member- Displayed media training & interviewed on-camera in live new segments in studio on the event site. Appeared in promotional social media content (Instagram, Facebook, photos, videos) to engage various local markets
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Retail Sales AssociateMassey'S Outfitters Sep 2016 - May 2020
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Farm To Table InternServants In Faith And Technology Feb 2015 - Aug 2015-Created and implemented a relationship between the SIFAT gardens and cafeteria, where the menu changes daily based on what was picked in the gardens that day-Planted, cultivated, and harvested SIFAT produce as instructed by the Agricultural Coordinator -Cleaned and stored all produce properly-Cooked and prepared food for campus guests -Taught food service personnel proper preparation and cooking techniques for produce-Planned daily menu in accordance with available SIFAT and local produce -Placed weekly food order through SYSCO and other local distributors -Supplemented supplies with local grocery store items as needed -Equipped Learn & Serve participants and staff with an understanding of the importance of fresh produce grown locally -Provided SIFAT campus guests with healthy and enjoyable food -Educated campus cafeteria guests and all food service personnel on nutritional information -Taught 7th – 12th grade Learn & Serve students agricultural techniques, appropriate technologies, etc. as instructed by L&S Program Director -
Food Counter ClerkSammy'S Food Service Inc May 2009 - Feb 2015-Maintained high standards of customer service during high-volume, fast paced operations-Communicated clearly and positively with coworkers and management-Input dine-in or to-go orders in POS system for order taking-Handled cash and credit transactions quickly and accurately -Assisted management with inventory control and stock ordering -Built loyal clientele through friendly interactions and consistent appreciation -Took initiative to find extra tasks when duties were completed -
BaristaStarbucks Aug 2011 - Jan 2014Seattle, Wa, Us-Delivered high quality customer service to promote Starbucks culture, values, and mission-Accurately input customers’ orders into POS system and communicate orders to other baristas-Handled cash and credit transactions quickly and accurately-Maintained clean and organized workspace to optimize operations and enable partners to easily locate resources and products-Prepared and provided consistent hot and cold beverages, whole bean, and food products in an efficient manner-Reinforced and upheld operational policies and procedures for cash handling, safety, security, facilities maintenance, and inventory management
Angela Leblanc Education Details
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Loyola University New OrleansCommunication And Media Studies -
Archbishop Chapelle High School
Frequently Asked Questions about Angela Leblanc
What company does Angela Leblanc work for?
Angela Leblanc works for Jurassic Quest
What is Angela Leblanc's role at the current company?
Angela Leblanc's current role is Director of Retail Operations | Expert in Cross-Border Logistics & Vendor Relations | Experienced in High-Volume Live Event Management & Team Leadership.
What schools did Angela Leblanc attend?
Angela Leblanc attended Loyola University New Orleans, Archbishop Chapelle High School.
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