Angela C. Email & Phone Number

United States

101 S Country Fair Dr., Champaign IL, 61822

Champaign, Illinois, United States

I to manage the Aldi national installation project. During the new construction process, the Vetted contractor installed the Burglar Alarm, Fire Alarm, and CCTV portion of the project. Created and shipped project materials and training to contractors, and worked closely with architects to supply plans to the contractor. Ordered supplies to complete the.

Coordinated multiple large-scale, distribution and installation of products in Colleges and Universities across the United States. Created and produced training and on-site distribution/return materials. Created policy and procedure, and trained off-site personnel. Shipping and receiving of materials utilized during the distribution and return process.

Champaign, Illinois, United States

Implemented and managed a team of Customer Service agents in managing high-volume email and telephone inquiries from customers. Developed departmental processes and procedures. Managed products on the website and database. Onboarding and training of new hires. Shipping and receiving and data entry of contracts and rental agreements. Coordinated travel.

Urbana, Illinois, United States

• Assisted providers and members with information regarding benefits, claims, and prior authorizations.
• Used state-of-the-art computer technology to access customer accounts.
• Coordinated private health insurance and Medicare benefits.
• Professionally trained in Customer Service excellence and one-call resolution.
• Contributed to the company mission through direct and personal service to the public.

Urbana, Illinois, United States

• Provided excellent customer service to residents, staff, and visitors.
• Managed multi-line telephone system, and directed calls to appropriate department.
• Managed Accounts Payable.
• Used state of the art computer technology to access and update customer and vendor accounts.
• Contributed to the company mission through direct and personal service to the public.
• Made critical decisions to determine eligibility for residency and ability to pay. Gathered facts and evidence to establish eligibility for placement.

Urbana, Illinois, United States

Managed maintenance staff and assignment and completion of work orders. Responsible for overall cleanliness and beautification of the property. Scheduled and conducted showings with prospective tenants. Completed the application process by, conducting verification of references and credit /background checks. Scheduling of contractors utilized to complete.