• Oversees the coordination and scheduling of clinical assessments and mental health treatment, ensuring seamless service delivery and high client satisfaction while managing workflows for optimal efficiency and compliance.• Conducts in-depth reviews of operations and staffing to enhance resource allocation, and designs workflows that elevate both service quality and patient experience.• Develops policy and procedural guides, refining best practices for quality improvement and regulatory standards.• Builds and maintains strategic relationships with stakeholders to enhance brand visibility and referral networks, collaborating with leadership to drive organizational growth.• Empowers and motivates team members by recognizing strengths and fostering a supportive environment, aligning with organizational objectives and promoting professional growth.• Implements and customizes Salesforce and other data management tools to enhance accuracy, automate workflows, and ensure regulatory compliance. Manages user access, permissions, and data integrity through Salesforce Administration and Configuration, supporting seamless, customized workflows across departments.

• Educated patients on the Program for All-Inclusive Care for the Elderly (PACE), empowering them to make informed decisions and improving overall understanding of healthcare benefits.• Engaged collaboratively with key stakeholders across community and clinical settings, fostering relationships that facilitated smoother enrollment processes.• Conducted thorough audits of documentation across multiple platforms, ensuring data accuracy, compliance, and timely processing.• Assessed and prioritized enrollment applications, identifying and addressing barriers to streamline onboarding and enhance patient satisfaction.• Upheld rigorous regulatory compliance standards with a strong commitment to integrity, advocating for patient rights while supporting the organization’s reputation and operational trust through ethical and accurate enrollment practices.

• Delivered Intake Specialist coverage for 8 locations and adapted to each facility’s culture and processes.• Audited pre-enrollment case files and reviewed clinical documentation for accuracy.• Problem-solved for each applicant’s unique needs to ensure excellent customer service.

• Coordinated data collection, ensuring 100% accuracy and compliance.• Assisted in streamlining patient progress tracking through technological solutions.

• Successfully completed independent home visits, educating members about MediCal/MediCare programs and options.• Identified and escalated critical cases, improving patient outcomes.

• Successfully completed independent home visits, educating members about MediCal/MediCare programs and options.• Identified and escalated critical cases, improving patient outcomes.

• Successfully completed independent home visits, educating members about MediCal/MediCare programs and options.• Identified and escalated critical cases, improving patient outcomes.

• Led mental health and nutrition workshops, tailoring content to culturally diverse groups.

Audited client employment applications and payroll reports for Target Employment Area (TEA) eligibility for submission to the US Department of LaborPrepared forms for submission to California State Employment Development Department, and forms for Work Opportunity Tax Credit (WOTC) certifications and Enterprise Zone credit vouchersMaintained client files including consulting contracts, billing, payments, employment records, Enterprise Zone vouchers, and WOTC certificatesCreated and maintained Access databases for tracking applicants, qualified hires, and formsRetrieved and prepared client hiring data for IRS audits

Collected data and worked directly with head designer to develop branding, marketing and production solutions that best suit the unique needs of each client. Menace Studios has over 15 years of experience in the print, graphic design and post production industry.

Processed and mailed 1500+ weekly computer and manual checks, Maintained and processed Recurring payments for rent on 60+ facilities, auto allowances and corporate expense reports, 401K Plan Administrator - reconciled and submitted deposit file monthly for 1000+ participants, processed rollovers/distributions and assisted participants with questions, Processed and reconciled monthly health insurance bills, Utilized 1mage Software for information management – scanned and indexed payables invoices and supporting documentation, Processed 1099's, Back-up payroll clerk, Safety Committee member

Group benefits administration for major carriers including Kaiser Permanente, Aetna, Blue Shield, CIGNA and MetLife 401K Plan.Manual payroll calculations, data entry, and information management utilizing ADP software, E-time and HR Profile, Maintained OSHA Log, Workers Compensation Claims Reporter, completed Employment verifications, Safety Committee member, maintained payroll/personnel files, Spanish interpreter.

Assisted Head Payables Clerk, Processed and mailed 500+ weekly computer checks, Matched invoices with supporting documentation and completed data entry for Los Angeles branch, Maintained vendor files