Angela Coxe

Angela Coxe Email and Phone Number

Program Manager at Beaufort Digital Corridor @ Beaufort Digital Corridor
beaufort, south carolina, united states
Angela Coxe's Location
United States, United States
About Angela Coxe

As part of the Beaufort Digital Corridor team, it brings me great joy to help tech professionals achieve their dreams of launching a startup or small business or progressing in the field of technology. Serving as the program manager, I execute events thoughtfully designed to connect our community, promote the BDC through marketing efforts, and manage the office to keep tenants happy. I attribute my devotion to serving our members to my customer service background and love for Christian principles.Technical KnowledgeCopywriting | sponsorship package writing | social media management | SEO | WordPress | Mailchimp | Emma | Google Analytics | Canva | Adobe products (Ps, Ai, Id, Pr, LrC, & Ru) | Typography 01 | Microsoft Office applications (Excel, PowerPoint, Word, and Outlook)

Angela Coxe's Current Company Details
Beaufort Digital Corridor

Beaufort Digital Corridor

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Program Manager at Beaufort Digital Corridor
beaufort, south carolina, united states
Website:
beaufortdigital.com
Employees:
5
Angela Coxe Work Experience Details
  • Beaufort Digital Corridor
    Program Manager At Beaufort Digital Corridor
    Beaufort Digital Corridor Sep 2023 - Present
    Beaufort, South Carolina, United States
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  • Fwdg
    Marketing Coordinator
    Fwdg Feb 2022 - Aug 2023
    Beaufort, Sc
    View
  • Delicate Flowers, Inc.
    Digital Marketer
    Delicate Flowers, Inc. Jan 2021 - Feb 2022
    White Plains, Maryland, United States
  • Iqor
    Workforce Management Analyst
    Iqor Jun 2019 - Jul 2021
    North Charleston, Sc
    Previously, a workforce management analyst with 2 years of experience in a call center setting. The role involved real-time adherence (RTA) and scheduling work including strategically scheduling agents to meet forecast requirements, reporting call center performance regarding staffing and call stats, maintaining agents’ profiles for applications, real-time monitoring, and delivering presentations to new hire classes regarding schedule adherence expectations.Developed proficiency in NICE IEX and Microsoft Office applications including Excel, PowerPoint, Word, and Outlook.
  • Iqor
    Quality Analyst
    Iqor Aug 2016 - May 2019
    North Charleston, Sc
    Evaluated credits and more than 7200 calls for quality assurance to coach call center representatives and provide performance feedback to supervisors. Analyzed quality score trends and reported the findings to members at various levels of the organization to ensure compliance scores stayed at or above goal.Trained agents on call handling and credit-issuing procedures through 1-on-1 coaching, huddles, and classroom presentations.
  • Iqor
    Customer Service Representative
    Iqor Apr 2014 - Jul 2016
    North Charleston, Sc
    Worked as a call center representative in four different Directv projects to deliver excellent customer service to more than 25,000 customers by using soft skills, resolving billing issues, answering account inquiries, and processing payments.Developed strong communication and interpersonal skills, primarily patience, empathy, and active listening.
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Angela Coxe Skills

Leadership Customer Experience Microsoft Powerpoint Customer Satisfaction Communication Active Listening Customer Service Training Quality Assurance Workforce Analytics Microsoft Office Microsoft Word Contact Centers Microsoft Excel Time Management Customer Service Interpersonal Skills Analytical Skills Problem Solving Calibration Organization Skills Adaptability

Angela Coxe Education Details

Frequently Asked Questions about Angela Coxe

What company does Angela Coxe work for?

Angela Coxe works for Beaufort Digital Corridor

What is Angela Coxe's role at the current company?

Angela Coxe's current role is Program Manager at Beaufort Digital Corridor.

What schools did Angela Coxe attend?

Angela Coxe attended Trident Technical College.

What skills is Angela Coxe known for?

Angela Coxe has skills like Leadership, Customer Experience, Microsoft Powerpoint, Customer Satisfaction, Communication, Active Listening, Customer Service Training, Quality Assurance, Workforce Analytics, Microsoft Office, Microsoft Word, Contact Centers.

Who are Angela Coxe's colleagues?

Angela Coxe's colleagues are Jess O'brien, Jasmine Vargas, Ben Kelehear.

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