Angela Custodio Email & Phone Number

Enjoying my 7th year working in the BPO industry supporting US clients, while continuously achieving career and personal growth. • Has an excellent customer/client support skill• Ensure accurate and timely processing of pay advice for US employees• Provide customers/clients with regular and timely incident updates• Provide knowledge and immediate support to team members• Attends bi-weekly meetings with offshore clients (US/CAN) to discuss updates and any pending items• Interview applicants• Update processes & procedures and cascading it to team members• Facilitate training of new hires and tenured associates• Keep the client aware of any escalations and feedback from Partners/Clients • Fluent in English (oral and written) • Good telephone etiquette skills• Meet KPIs • Provide discussion planner to team members for commendation, corrective, and preventive action plans• Flexibility to adjust and thrive in an environment with changing requirements, schedules, and priorities while meeting deadlines • Can work effectively under pressure• Appointment Setting• Provides retention offers to customers based on their needs

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  Technological University Of The Philippines

  Graphic Design