Client Manager
New York, New York, Us
Citi Retail Services, VP Client Management (Domestic and Global Portfolio Management)Delivered expertise to relationship management for key furniture and electronics accounts exceeding 1,000 participants. Managed contract negotiations. Assisted Sales Representatives in case acquisitions, planning, retention, and management. Managed case specific profit and loss / pricing of each assigned account based upon established revenue targets. Conducted enrollment meetings, educational seminars, as well as annual plan and performance reviews. Gained new business partnerships resulting in additional $200,000,000 in volume. Grew existing finance portfolios within a 3-year window from $13,500,000 to $1,000,000,000. Grew client base from 90 to 1500 stores within 3 years.Maintained losses under 3% of each portfolio as well as 100% business retention. Performed requirements gathering for desktop and web applications. Conducted risk assessment and mitigation, as well as Quality Assurance and Internal Audit testing. Assisted in Development of large client Marketing StrategyDeveloped and reported on metrics and success of marketing efforts and collateral.Tracked revenue and oversaw marketing budgetAttended and gave presentations on industry and finance trends at tradeshows, seminars and other eventsSDLC methodologies, Created program specifications for testing and debugging.