As the Principal Support Account Manager, I am the focal point of leadership across all customer support activities. I am responsible for the retention, expansion, escalation management and contract renewals management of our strategic enterprise customers. I work effectively with C-level Executives, Partners, and End Users to build and maintain customer relationships. I have consistently exceeded established goals year over year and I excel in networking, customer advocacy and communication - both written and verbal. I enjoy working collaboratively across all lines of business to ensure cohesive customer messaging and successful product adoption to ensure the growth of future business. As a team mentor, I educate team members on effective sales practices to ensure exceeding team KPIs including expanding the Oracle footprint, identifying at risk situations, cancellation prevention and on-time renewals.

Customer Success Manager/Support Sales Rep; responsible for retention, expansion and contract renewals of large enterprise customers. Also responsible for ensuring the support revenue is protected and renewed on-time and in-full. Mitigate cancellations and identify any “at risk” revenue early in the renewal cycle. I work effectively with C-level Executives, Partners, and End Users. I lead on-site customer presentations in strategic planning to advance customer relationships. I have consistently exceeded established goals year over year. I excel in networking, customer advocacy and excellent communication - both written and verbal. I enjoy working collaboratively across LOB’s, both internally and externally, to ensure cohesive customer messaging and successful product adoption to ensure the growth of future business. As a team mentor, I educate team members on effective sales practices to ensure exceeding team KPIs including expanding the Oracle footprint, cancellation prevention and on-time renewals.