Angela Dowdall Email & Phone Number

Edmonton, Alberta, Canada

Processed system updates such as enrolments, terminations, salary changes and job locations in the Alberta Blue Cross Benefit system. As well as sending out emails to employees with enrolments and terminations information.Cross referenced reports between Alberta Blue Cross and the Avanti payroll system, making changes to information where needed in either system such as salary, benefit class, benefit lines of insurances, STD/LTD and life insurance amounts.Completed medical unwritting… Show more Processed system updates such as enrolments, terminations, salary changes and job locations in the Alberta Blue Cross Benefit system. As well as sending out emails to employees with enrolments and terminations information.Cross referenced reports between Alberta Blue Cross and the Avanti payroll system, making changes to information where needed in either system such as salary, benefit class, benefit lines of insurances, STD/LTD and life insurance amounts.Completed medical unwritting forms when employees requested new optional insurances including sending out emails to employees with instructions, and following up with questions and concerns. Approving/denying coverage in Blue Cross systems.Completed various end of year reports calculating employee and company premiums spent on Health and Dental benefits ensuring accuracy and reporting findings to Team Lead and Manager.Helped to manage the benefit inbox responding to a wide array of inquiries and concerns from employees in a timely manner. Managed special assignments and tasks as needed that provide additional support to our team Show less

Edmonton, Alberta, Canada

Coordinating existing and new patient appointments, responsible for preparing financial contracts, all necessary associated paperwork including insurance forms. Managing all incoming and outgoing referrals for multiple residents and instructors within my team. Cross trained to provide support for the front reception.Responsible for maintaining multiple residents schedules, spreadsheets and tracking new patient intake to ensure the balancing of financial and educational budgets to programs… Show more Coordinating existing and new patient appointments, responsible for preparing financial contracts, all necessary associated paperwork including insurance forms. Managing all incoming and outgoing referrals for multiple residents and instructors within my team. Cross trained to provide support for the front reception.Responsible for maintaining multiple residents schedules, spreadsheets and tracking new patient intake to ensure the balancing of financial and educational budgets to programs needs.Managing interdepartmental referrals and study research programs with a high level of accuracy and efficiencyParticipating in core development meetings for program and role development as well as program operating manuals and updates to the residents/instructors on program improvements.Dynamic oral and interpersonal skills, strong written and verbal and communication. Proficient with Microsoft Suite, Google Suite, Dentrix, Viewpoint, Axium, Power Practice, Cleardent. Show less

Edmonton, Alberta, Canada

Supervised front end staff on daily administration tasks, monitoring schedule for providers, ensured office procedures were being followed, along with greeting patients, processing insurance claims and collecting patient payments.Worked with all staff members in the office to provide the highest quality standard of treatment, and to ensure a positive experience for our patients.Managed patient issues and concerns in a timely and professional manner regarding appointments and billing… Show more Supervised front end staff on daily administration tasks, monitoring schedule for providers, ensured office procedures were being followed, along with greeting patients, processing insurance claims and collecting patient payments.Worked with all staff members in the office to provide the highest quality standard of treatment, and to ensure a positive experience for our patients.Managed patient issues and concerns in a timely and professional manner regarding appointments and billing, and relayed messages to and from providers on patient care.Processed doctor correspondence ensuring documents are filed correctly and actioned, and prepared outgoing letters on behalf of dentists.Answered phone calls, booked providers schedules, took payments over the phone, answered general questions about the office, and informed patients of office policy and changes due to Covid-19. Show less

Edmonton, Alberta, Canada

Primarily responsible for entering and managing health and dental claims to ensure timely payment for providers and members.e Benefits team. Dentistry Orthodontic Graduate Program ▪ August 2021 – July 2022 (Contract)107 - 9615 104 Street EDMONTON AB T5K0Y4 Contact with providers and members to obtain necessary information to assess claims when submitted incorrectly. Adjudicate claims as required to follow corporate standards to ensure high degree of accuracy (98%)Assess… Show more Primarily responsible for entering and managing health and dental claims to ensure timely payment for providers and members.e Benefits team. Dentistry Orthodontic Graduate Program ▪ August 2021 – July 2022 (Contract)107 - 9615 104 Street EDMONTON AB T5K0Y4 Contact with providers and members to obtain necessary information to assess claims when submitted incorrectly. Adjudicate claims as required to follow corporate standards to ensure high degree of accuracy (98%)Assess claims to the best of my ability. Demonstrate a high level of problem-solving while being able to work with minimal supervision.Sat as employee chair for the Occupational Health and Safety committee (for 2 years) consisting of 12 members split between executive and team members. Chaired and conducted quarterly meetings and oversaw all subcommittees created ensuring follow up was met by all members on all action points created. Show less

Edmonton, Alberta, Canada

Primarily responsibilities included discussing with patient’s fee estimates for orthodontic treatment, drafting and completing required paperwork for contracts, setting up monthly payment schedules for responsible parties, billing insurance, collecting overdue balances, and completing month end reports and daily tracking spreadsheets.Coordinated with the marketing coordinator on internal and external incentives and marketing strategies, review content for the company website and social… Show more Primarily responsibilities included discussing with patient’s fee estimates for orthodontic treatment, drafting and completing required paperwork for contracts, setting up monthly payment schedules for responsible parties, billing insurance, collecting overdue balances, and completing month end reports and daily tracking spreadsheets.Coordinated with the marketing coordinator on internal and external incentives and marketing strategies, review content for the company website and social media.Backfilled in reception when needed and during holidays. Duties included answering phone calls, booking patients' next appointments, answering emails, taking payments, assisting dental assistants and office managers when needed. Also a key holder responsible for daily opening and closing of the clinic. Show less

Edmonton, Alberta, Canada

Responsible for managing and maintaining all office administration functions included accounts receivable, confirming staff hours for payroll, supply orders, monthly budgets, creating and maintaining the clinic schedule, staff performance & reviews, escalated patient concerns. Responsible for training all front end staff.Supervised daily front end staff on tasks including greeting patients, processing insurance & preauthorization claims, managing recare & cancellation list patients, and… Show more Responsible for managing and maintaining all office administration functions included accounts receivable, confirming staff hours for payroll, supply orders, monthly budgets, creating and maintaining the clinic schedule, staff performance & reviews, escalated patient concerns. Responsible for training all front end staff.Supervised daily front end staff on tasks including greeting patients, processing insurance & preauthorization claims, managing recare & cancellation list patients, and collecting patient payments.Report directly to principal owners on vital information in regard to the day-to-day operations of the clinic and monitoring trends that may affect production/collectionsReceived and processed all the clinics payments from insurance companies, coordinated with the patient's secondary insurance, responsible for issuing refunds when needed. Responsible for clinics aged accounts and collections. Ensured accuracy of daily deposits and clinic cash float. Show less

Edmonton, Alberta, Canada

Training of sales staff and customers on technology and new devices Product expert for staff to come to with questions Responsible for training incoming facilitators

Calgary, Alberta

Calgary, Alberta

Calgary, Alberta