Angela French Henson Email and Phone Number

Design, Development, Delivery and Support of Solutions to Manage Digital Assets• directed a multi discipline geographically distributed development team• defined core principles, and team objectives, developed a staffing model, launched team measures to incent the right behaviors, and implemented collaboration tools to improve team effectiveness and accountability in a distributed environment• mentor and speaker at various events including HP career fairs, Innotech Austin, Women in Technology, and Texas A&M on campus engagements and recruiting events

Led product management team in the definition and delivery of new capabilities enabling an improved customer experience, increased traffic and conversion, and improvements in margin and revenue from eCommerce. Executed programs to deliver a more engaging online experience, more contextually relevent content and navigation and a simpler buying experience.

Led team driving end to end software development lifecycle for Dell's master data solution for customer information. Unified customer records across disparate regional order management and support systems to enable improved visibility to customer's full history and preferences. Programs enabled signficant improvements through increased click through and conversion on marketing campaigns through the delivery of targeted offers and messaging.

• Leadership of Product Management teams responsible for Product and Customer master data management systems and services supporting Sales, Marketing, and Support needs. Oversee the change requests and manage prioritization, decision making and communications for an IT portfolio averaging $25 million in annual spend. • Manage globally distributed team with resources in Ireland, England, Denmark, and US. • Successfully set strategy and lead execution of needs assessment, requirements management, scope decisions, testing and adoption criteria for programs• Led team in the execution of the software development life cycle to deploy projects enabling improvements in customer experience, sales representative productivity, manufacturing throughput, and improved business insights and reporting.

• Second Level Management of Validation, Sales, Custom Factory Integration, and Engineering Configuration Management organizations, and programs team supporting Business Process Improvement across product catalog and configuration, BOM, and order validation applications and Cost Per Box initiatives• Sponsored the team to complete 12 yellow belt projects and 8 green belt projects resulting in $8,289,524 in total savings• Leadership of initiatives to improve process automation, resource planning, and service level agreements enabling a 20% reallocation in staff, an approximate $350K savings annualized• Actively participate in career development of first and second level reports, development plans in place for 100% of staff• Sponsor of Global Configuration Management (CM) Council to drive alignment in strategies, process and tools across CM functions worldwide

• Strong communication skills with ability to work well across regions, cross functional areas, and authority levels • Led process and tool reengineering effort to deploy the America’s SCM Data Central, a product data management application, resulting in Green Belt certification and $780,000 in cost avoidance• Managed project scope and vision for Atlas, a worldwide product data management application and process to enable Global SKUs

Consumer and Small Business Products