Market Development Manager
CurrentGrow, protect and maintain market share within the East Region of UNFI.
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@mytech24.com
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Gail Moore is listed as Leadership | Customer Care | Contact Center Operations | Communications | Retail Operations | Retail Support at UNFI, a with 5 employees, based in Simpsonville, South Carolina, United States. AeroLeads shows a work email signal at mytech24.com and a matched LinkedIn profile for Gail Moore.
Gail Moore previously worked as Market Development Manager at Unfi and Customer Care and National Accounts Manager at Tech-24, A Commercial Foodservice Repair Company.
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DIRECTOR - CUSTOMER CARE AND RETAIL OPERATIONS - Experienced leader and customer service professional- Strong interpersonal, communication, and project management skills- Extensive experience in contact center operations, including store support and customer care- Excellent knowledge of retail operations including store communications, processes and systems - Skilled in employee training, development and performance management - Effective decision making and prioritization skills- Experience in budget planning and P&L management- Able to self-motivate and self-direct- Extremely service oriented- Proficient in utilization of Microsoft Office and Salesforce
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Providence, Ri, Us
Grow, protect and maintain market share within the East Region of UNFI.
Greenville, Sc, Us
Jacksonville, Fl, Us
- Directed in-house and 3rd party contact centers, including Customer Care, Store Support Help Desk and Critical Incident Help Desk- Provided leadership to the team who handled all customer and store contacts- Drove process improvements, achieved key service metrics and labor budget- Staffed, trained, and managed performance of the contact center team and support staff - Partnered with marketing to launch strategic initiatives, including customer loyalty programs- Served as project lead and "voice of the customer" for numerous cross-departmental projects- Implemented and managed customer service tactics for grocery retail stores, which included Customer Satisfaction Survey and Mystery Shopper Programs
Jacksonville, Fl, Us
- Established and directed the Customer Support call center for Southeastern Grocers. - Responsible for reviewing and publishing retail communications to all stores, - Served as "gatekeeper" to monitoring programs and promotions that required store level execution. - Implemented and managed customer service tactics and measurements for store operations.
Jacksonville, Florida, Us
- Responsible for customer service tactics and measurements for 300+ grocery retail stores, including customer surveys and mystery shops. - Established and directed the customer and store support contact centers.- Served as gatekeeper to create and publish all store communications. - Developed operational procedures, created materials and trained retail on customer service tactics, processes and store systems.
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Quick answers generated from the profile data available on this page.
Gail Moore works for UNFI.
Gail Moore is listed as Leadership | Customer Care | Contact Center Operations | Communications | Retail Operations | Retail Support at UNFI.
AeroLeads has found 1 work email signal at @mytech24.com for Gail Moore at UNFI.
Gail Moore is based in Simpsonville, South Carolina, United States while working with UNFI.
Gail Moore has worked for Unfi, Tech-24, A Commercial Foodservice Repair Company, Southeastern Grocers, and Bi-Lo.
Gail Moore's colleagues at UNFI include Jaime Travica, Christopher Cole Schaffner, Christopher Tingley, Steven Straceski, and Timothy L..
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