~Prepare and/or review legal opinions, documents such as project and collaborative agreements, Material Transfer Agreements (MTAs), Confidentiality Agreements, Letter of Agreements, Memorandum of Understanding (MoUs), and other contracts with various stakeholders. ~Conduct legal research and analysis to provide accurate and timely advice on complex legal issues related to the administration, interpretation, and enforcement of laws pertaining to the operations of the Centre.~Work closely with the Grants and Resource Mobilisation Departments to extensively draft and review legal documents for proposed funding and collaborations, such as grant agreements, research agreements, and memoranda of understanding for completeness and accuracy and maintain the database of these Projects.~Oversee preparation and invitations for Board and Governing Council meetings, following up on travel and visa arrangements, accommodation, and payments to hotels, and ensure all support documents are filed both electronically and in hard copies and ensure minutes and reports are prepared as required.~Manage, review, and respond to the internal and external communication flow drafting correspondence and responding to queries.~Ensure efficient processing of new and renewal of consultancy contract requests, hosting and housing agreements and their addendums if any.~Providing advice and support for visiting scientists in compliance with existing Kenyan laws and any other relevant laws.

~At this STEM/EdTech start-up, I facilitated office productivity, coordinating projects, personnel contracts and schedules, quality assurance and procedural improvements, this was done both virtually and in person, while maintaining digital databases, physical files and area logs~I managed the schedules, organizes office functions, and oversees daily operations of office which includes planning for meetings, school visits and expo participation, handling the director’s diary, drafting and preparation of correspondence and documents, assist in seeking funding, procurement and petty cash management. Filming and editing videos for our social media platforms. Hiring, training and on-boarding employees and interns and facilitate to situate new employees in their work environment as efficiently and stress-free as possible. My systems have expedited staff assimilation and reduced office expenses. I handle the renegotiation of vendor contracts, implementation of office supplies, inventory control, and standardize office ordering procedures. I also Implement cloud-based data management system, utilize CRM to its full potential.

Digital Marketing, Consultancy and Event Management~ Digital Marketing (SMM, SEO, SEM and Analytics)~ Oversee the workflow, relationships, and client requirements.~In charge of implementing and strategically activating programmatic campaigns employing DSPs, using DV360 and other platforms.~Establish and maintain budgetary goals for each department and different categories.~ Assisting in the organisation of events and activities.~ Procurement~ Managing the suppliers~ Consultation~ Keeping the records and filing up to date~ PR Building and analysis

~Designed and prepared technical reports, studies and related documentation to identify and prioritize new development concepts.~Monitored and tracked Agents progress and call drivers to identify improvement opportunities.~Worked with multidisciplinary teams in new product rollout, effectively addressing inquiries and troubleshooting issues.~Improved system performance by eliminating operational gaps and software bugs.~Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features.~Providing subject knowledge and direction to newly hired trainee agents as well as those who have become full-time agents and assisting them to improve their KPIs by weekly by 5%.~Create, monitor, and communicate operational metrics to the SOM and OM, ensuring that the teams maintain the daily targeted KPIs.

~Responded to customer requests for products, services and company information.~Provided primary customer support to internal and external customers.~Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns hence changing my metrics and KPIs by 50% to maintain daily targets.~Gained customer acceptance by demonstrating cost reductions and operations improvements.~Answered product and service questions, suggesting other offerings to attract potential customers.~Liaise with the Team Manager to assist with the management and motivation of a small group of 12 passionate CX specialists. Co-lead regular pre-shift meetings, product refreshers and team- building sessions to strengthen the team.~Send hourly and EOD feedback of stats and KPIs to direct reports and peers in order to boost growth and performance management. Offer support to team while on shift with product knowledge, send feedback and motivation tips to the cx specialists through online team groups to keep the team in the loop and encourage the team.

~Working on a project with Unilever, I was tasked with recommitment of partners, supervision of Brand Ambassadors, distribution of Unilever products, working with merchants and distributors to facilitate product placement~Organized scope, schedule and assignments for entire team.~Tracked project and team member performance closely to quickly intervene in mistakes or delays.~Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.~I prepared daily and weekly reports and reported regularly to managers on project budget, progress and technical problems.~Partnered with project team members to identify and quickly address problems to aid in a successful project.

~Maintained open communication with customers to foster positive relations and provide updates on issues,~Monitored office calendars to plan meetings for parents and teachers, and other activities to maximize productivity.~I was also tasked with the admission of new students both locally and those relocating from abroad.Supported office manager with proactive correspondence management, document coordination and customer relations.~Executed record filing system to improve document organization and management. Update the records of both students and staff members.~Screened visitors and issued badges to maintain safety and security.~Leveraged accounting software to manage expenses and keep track of finances. Created detailed expense reports to facilitate reimbursement for business expenses incurred.~Recruiting and managing the Support staff and ensuring that the supporting staff members are working efficiently. Also managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.~Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.

~ Attend Court at least thrice a week.~ Investigation.~ Interview convicts.~ Interviewing parents, relatives and friends of the convicts via phone or face to face.~ Compiling reports to be submitted in court.~ Making home visits to those on Probation.

~ Selling of Huawei merchandise.~ Customer relations.~ Planning and executing Sales projects.