Project lead providing adoption and change management efforts, service-wide communications, employee engagement, and executive briefings to a large federal government agency (83K+ employees) in their deployment of M365 SaaS offerings. Change management and communication efforts are targeted across all levels of the organization including executive sponsor, leadership, stakeholders, and end users.

Relationship-driven account executive for a government-focused digital experience agency. Managed engagements for federal agencies, associations, and commercial accounts to deliver successful project outcomes. Partner manager for agencyQ's strategic alliances.

Provided program management consulting services to multiple directorate areas within the IRS’s IT organization. Worked with multiple teams to affect change across a vast IT organization. Contributor to COVID-19 business analysis and executive reporting for the organizational-wide telework initiative.

Account Manager for a $11B global provider of software engineering and IT consulting services. Orchestrated complex digital transformation projects to create high value for EPAM’s customers. Managed and organically grew a portfolio of strategic, diverse accounts.

Built an on-boarding program for a SaaS IT Service & Asset Management provider. Developed a structured, repeatable on-boarding program to accommodate tremendous organic growth. Worked with an array of stakeholders, including exec team and directors, to bring efficiency and scale to operations.

Successfully recruited and hired IT professionals for a rapidly growing IT infrastructure technologies and services firm, catering to federal government agencies.

Established, evolved and maintained customer relationships for a vertical-leading ERP solution provider (both on-premises and SaaS), managing a portfolio of more than 40 client accounts. Built and maintained relationships at all levels of the organization to ensure the client is fully leveraging BST's solutions, is satisfied with support services and is in good standing.

Hired as BST's first Training and Development Manager. Developed a comprehensive new employee on-boarding program to accommodate high-volume organic growth. Facilitated on-going learning and career development. Established a new employee mentor program. Developed 30/60/90 day objectives for each role. Instructed end-user and soft skills classes.