Valued by employers for bringing a creative approach to solving intractable problems in customer care and service delivery, and with 20+ years’ experience in leading diverse and varied teams and functions across multiple sites, sectors and domestic and international markets, I have a proven and demonstrated track record of delivering against all KPI’s. With extensive operational and customer service experience I am a highly driven individual who is results orientated and a focused leader of people. My experience encompasses:- leadership and management of both large and small operational teams across many different territories- ability to work in a highly legislated compliance environment focusing on quality, probity and privacy- vendor and sub contractor operational management experience - extensive international operational management experience across UAE, New Zealand, Singapore, Hong Kong, United States, South America and Australia- ability to manage diverse and complex functions, products, services and processes including high volume processingI am a calm individual who has strong ethics, enthusiasm, is decisive and who thrives on challenges.Specialties: Operations ManagementVendor/Outsource ManagementChange Management & Business TransformationMulti Site & International Leadership & Management experienceStaff Development, Succession Planning with experience in HR policiesContinuous Improvement & Cost ReductionDirect Sales experienceWorkload ManagementBudget Management